Training Facilitator

Peyton Resource Group; San Antonio (TX); On-site; USD 70,000 - 90,000; Full time

Benefits offered by this job

Medical insurance

Vision insurance

Job summary

A leading coaching and training firm in San Antonio, TX is seeking a Mid-Senior Level Coach to provide training and development for Contact Center Representatives and Managers. The role involves facilitating learning sessions, enhancing team performance, and fostering a culture of continuous improvement. Ideal candidates will have strong coaching skills, experience in training facilitation, and proficiency in Microsoft tools. This position offers full-time employment with benefits including medical and vision insurance.

Responsibilities

• Coach Managers on effective time management and work prioritization.
• Develop Contact Center Representatives through coaching techniques.
• Lead effective team huddles.
• Create huddle boards.
• Foster a continuous improvement culture.
• Celebrate individual and team success.
• Facilitate group learning sessions for Managers.
• Hold individual meetings with mid-level Management.
• Coach Directors on Claims University program support.
• Prepare Directors for Claims University program responsibilities.
• Facilitate focus groups for program improvement.

Skills

Coaching skills

Training facilitation

Adult learning principles

Small group facilitation

Proficient in MS Word

Proficient in PowerPoint

Proficient in Excel

Ability to interact with management

Ability to identify desirable behaviors

Ability to work autonomously

Job description

Required Skills

• Coaching skills (1-2 years experience) utilizing best in class coaching techniques
• Training facilitation
• Adult learning principles
• Small group facilitation (meetings)
• Proficient in MS Word, PPT, Excel
• Ability to interact with all levels of Management
• Ability to identify and describe behavior that leads to desirable outcomes
• Ability to work autonomously

Responsibilities:

Coach Managers on:

• Effective time management and work prioritization
• Develop Contact Center Representatives through best in class coaching techniques and practices
• Leading effective team huddles
• Creating huddle boards
• Creating a continuous improvement culture
• Celebrating and sustaining individual and team success
• Facilitate group learning sessions for Front-line Managers
• Facilitate individual meetings with mid-level Management
• Coach Directors on ways to support Claims University programs
• Prepare Directors to implement Claims University program responsibilitiesDiscuss program feedback and student performance issues
• Facilitate small focus groups to gather information used for program improvement

Seniority level: Mid-Senior level

Employment type: Full-time

Job function: Training

Industry: Insurance

Benefits:

• Medical insurance
• Vision insurance