Leadership Coach & Training Facilitator - Contact Center

Peyton Resource Group; San Antonio (TX); On-site; USD 50,000 - 70,000; Full time

Job summary

Peyton Resource Group is looking for an experienced Coaching & Training Facilitator to support its Claims University and Contact Center leadership development programs. This position will focus on coaching front-line managers, developing contact center representatives, and facilitating group learning sessions. An ideal candidate has 1-2 years of coaching experience, understands adult learning principles, and possesses excellent communication skills. The role is based in San Antonio, Texas.

Qualifications

• 1–2 years of professional coaching experience with recognized coaching models.
• Experience facilitating adult learning and small group training sessions.
• Strong understanding of adult learning principles.
• Excellent written and verbal communication skills.

Responsibilities

• Coach Managers on time management and team leadership best practices.
• Develop and guide Contact Center Representatives through coaching techniques.
• Facilitate group learning sessions and workshops for management teams.
• Support Directors in implementing program responsibilities and improving coaching effectiveness.
• Lead focus groups for actionable insights on program improvement.

Skills

Coaching skills

Facilitating group sessions

Communication skills

Time management

Job description

Peyton Resource Group is looking for an experienced Coaching & Training Facilitator to support its Claims University and Contact Center leadership development programs. This position will focus on coaching front-line managers, developing contact center representatives, and facilitating group learning sessions. An ideal candidate has 1-2 years of coaching experience, understands adult learning principles, and possesses excellent communication skills. The role is based in San Antonio, Texas.