Senior Program Facilitator – Licensing & Certification

Qualfon; Detroit (MI); On-site; USD 100,000 - 120,000; Full time

Job summary

A leading outsourcing and consulting firm in Detroit is seeking a skilled Facilitator for training in a pre-licensed insurance program. The candidate must have an active Michigan Insurance License and extensive knowledge of insurance laws and regulations. Responsibilities include delivering engaging training sessions, coaching agents, and ensuring compliance with various state regulations. The ideal applicant will have strong communication skills and a passion for mentoring others. This full-time role offers competitive compensation and opportunities for professional development.

Qualifications

• Must possess an active Michigan Insurance License for Life, Health, Property & Casualty.
• Minimum 3 years relevant experience in insurance sales, underwriting, or training.
• Ability to train during core business hours and flexibility for after-hours training.

Responsibilities

• Design and deliver training on insurance products and compliance.
• Ensure training content aligns with state regulations and compliance.
• Provide coaching and mentorship to agents.

Skills

Strong communication skills

Adult learning principles

Coaching and mentorship

Organizational and time management skills

Proficiency in virtual training platforms

Simplifying complex concepts

Education

Active Michigan Insurance License

3+ years in insurance sales or training

Tools

Microsoft Office Suite

Job description

We are seeking a highly skilled and licensed insurance professional to serve as a Facilitator for training and development of a pre‑licensed insurance program. The ideal candidate will possess strong communication skills, in-depth knowledge of insurance products and regulations in multiple states, and a passion for educating and empowering others. This role involves delivering engaging pre‑licensed training classes, ensuring compliance with state licensing requirements, and supporting professional growth for insurance agents and staff.

Base pay range

$100,000.00/yr - $120,000.00/yr

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.

Facilitation & Training

• Design and deliver interactive training sessions on insurance products, compliance, and best practices to ensure learners understand core insurance concepts, state regulations and exam strategies needed to successfully pass the state licensing exam.
• Utilize adult learning principles to create engaging and effective learning experiences.

Compliance & Licensing

• Ensure all training content aligns with Texas, Florida, Pennsylvania, South Carlina, and Michigan Department of Insurance regulations.
• Maintain active Michigan insurance license and stay current on regulatory changes of all mentioned states.
• Collaborate with Learning & Development teams to deliver complex insurance concepts – coverages, underwriting, policies, regulations in clear, accessible ways with a blend of lecture, discussions, demonstrations, and assessments to reinforce learning.

Performance Support

• Provide coaching and mentorship to new and experienced agents.
• Assess student progress and provide individualized guidance, feedback and remediation when needed.
• Assess training effectiveness and recommend improvements.
• Ensure coverage for classes and assignments, and communicate with appropriate staff and leadership.
• Complete Continuous Education courses as assigned by Leadership.
• Follow stated department and client procedures including, but not limited to, daily attendance, curriculum status and advocate assessment.
• Other duties as assigned to ensure actions are billable if required.

EDUCATION and/or EXPERIENCE

Required:

• Active Michigan Insurance License (Life, Health, Property & Casualty preferred).
• Minimum 3 years of experience in insurance sales, underwriting, or training class for licensing students.
• Strong knowledge of Michigan/Texas insurance laws and compliance standards.
• Must be able to train during core business hours of 8:00 am to 7:00 pm EST. Must be flexible to train outside these hours as business dictates.
• Healthcare Sales/Retail/Customer Service experience is a plus.

Preferred:

• Experience as a corporate trainer or facilitator in the insurance industry.
• Certification in adult learning or instructional design (e.g., CPLP, ATD).
• Excellent verbal and written communication skills.
• Ability to simplify complex insurance concepts for diverse audiences.
• Strong organizational and time management skills.
• Proficiency in virtual training platforms and Microsoft Office Suite.
• Classroom Management Skills: Ability to manage all aspects of the adult classroom environment independently – including daily attendance and trainee engagement.
• Ability to coach and mentor.
• Critical Thinking Skills and the ability to develop this skill in trainees using appropriate training techniques.
• Demonstrate attention to detail and ability to multi-task.

QUALFON is an equal opportunity employer. QUALFON provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sex (including pregnancy, childbirth and related medical conditions), sexual orientation, gender identity, national origin, age, disability, genetic information (including testing and characteristics), marital status, ancestry, status as a covered veteran, uniformed servicemember status and any other characteristic protected under applicable federal, state or local law.

Seniority level

Mid‑Senior level

Employment type

Full‑time

Job function

Training, Customer Service, and Administrative

Industries

Outsourcing and Offshoring Consulting and Insurance