Trainer - Auto Claims

ace; Costa Mesa (CA); Presencial; USD 70 000 - 100 000; Tempo integral

Resumo da oferta

ACE in Costa Mesa, CA is seeking an experienced Trainer for Auto Claims to deliver education and training on products, technology, and processes across nationwide locations. You will develop presentations, deliver training via web conferences, and conduct in-person coaching to staff in multiple time zones.

Responsibilities include updating content per branding guidelines, serving as curriculum lead for courses, and participating in train‑the‑trainer initiatives.

Qualificações

• Bachelors Equivalent combination of education and experience
• 4-6 years Relevant product lines and/or functional expertise in an ACE‑related line of business. Preferred
• 1-3 years Facilitating training or delivering presentations. Preferred
• Knowledgeable and a subject matter expert in more than one business line or discipline.
• Knowledgeable in adult learning or facilitation theory and current industry practices.
• Demonstrate pro‑active and responsive solutions, seizing opportunities for continuous improvement in individual, team, and organizational performance.
• Excellent one‑on-one and group presentation and facilitation skills.
• Excellent verbal/written communication skills as well as strong interpersonal skills and relationship building is a must.
• Regular a

Responsabilidades

• Cross-skilled and delivers training in multiple products, subjects, and business lines, and can quickly adapt to different training environments, markets, business lines, and/or audiences recognizing and translating market-specific differences into customized training that aligns with local business and technology practices for each market.
• Coordinates and facilitates the learning environment for employees assisting members (in person or by phone) or making outbound member/prospect calls.
• Facilitates training and coaching in the classroom, one-on-one coaching, and instruction via web-conferencing.
• Ensures employees across the country and in multiple time zones have a positive training experience resulting in employee success in their role.
• Travels within all ACE-markets to meet the needs of the organization.
• Participates in training roll outs and new course launches.
• Certified in one or more Dale Carnegie professional skills core curricula certification as determined by management and a Dale Carnegie Master Trainer within first year in job.
• Delivers classes ensuring excellent internal customer service.

Conhecimentos

Presentation skills

Facilitation

Coaching

Adult learning principles

Communication skills

Time management

Formação académica

Bachelor's Degree or equivalent

ACE-related experience

Descrição da oferta de emprego

Trainer - Auto Claims

The purpose of the Education & Training department is to deliver education and training of products, technology, sales skills and processes to both newly appointed and incumbent agency and call center staff. Assist with product and technology introductions to the field and phone centers. The scope of this job requires travel nationwide for up to 1-3 times a year to support our expanding infrastructure. Occasionally some evenings and/or weekend training.

With the focus on our Auto Claims Department, assignments will include development of presentations and online content, conducting web conferences, facilitating classroom training and delivering presentations.

Job Duties

Training and Delivery

Cross-skilled and delivers training in multiple products, subjects, and business lines, and can quickly adapt to different training environments, markets, business lines, and/or audiences recognizing and translating market-specific differences into customized training that aligns with local business and technology practices for each market. Coordinates and facilitates the learning environment for employees assisting members (in person or by phone) or making outbound member/prospect calls. Facilitates training and coaching in the classroom, one-on-one coaching, and instruction via web-conferencing. Ensures employees across the country and in multiple time zones have a positive training experience resulting in employee success in their role. Travels within all ACE-markets to meet the needs of the organization. Participates in training roll outs and new course launches. Certified in one or more Dale Carnegie professional skills core curricula certification as determined by management and a Dale Carnegie Master Trainer within first year in job. Delivers classes ensuring excellent internal customer service.

Coaching

Keeps learners on tasks, establishes and maintains timeframes and effectively manages activities in the classroom. Provide coaching to new employees handling live member calls. Mentors fellow Training Specialists in a co‑teaching environment. Provides desk‑side coaching support to employees. Conducts virtual coaching sessions.

Content Update/Design

Routinely makes updates to materials following AAA branding guidelines, AAA University branding guidelines. Serves as a curriculum Lead for at least one to two courses/curricula areas.

Professional Development/Functional Expertise

Engages in continuous self-development through active participation in train‑the‑trainer certifications. Engages in self-development to continuously expand the breadth of instructional content which can be facilitated in multiple subjects, markets (understanding market differences) and business lines. Routinely keeps up to date with the policies and procedures of the lines of business in which they support. Participates in special organization learning and development projects as they are made available. Occasionally conducts the train‑the‑trainer process for Training Specialists. Models the organization's Member Relationship Management strategy in daily functions, inter‑department meetings and classes.

Daily decisions made independently. Refers non‑routine decision to supervisor or Senior Training Specialist.

Self‑manages reactions to pressure, employee behavior situations, and can maintain congeniality in situations which may cause stress.

Qualifications

• Bachelors Equivalent combination of education and experience
• 4-6 years Relevant product lines and/or functional expertise in an ACE‑related line of business. Preferred
• 1-3 years Facilitating training or delivering presentations. Preferred
• Knowledgeable and a subject matter expert in more than one business line or discipline.
• Knowledgeable in adult learning or facilitation theory and current industry practices.
• Demonstrate pro‑active and responsive solutions, seizing opportunities for continuous improvement in individual, team, and organizational performance.
• Excellent one‑on‑one and group presentation and facilitation skills.
• Excellent verbal/written communication skills as well as strong interpersonal skills and relationship building is a must.
• Regular a