Operations Director

Workstream; Munford (TN); On-site; USD 40,000 - 60,000; Full time

Job summary

Workstream is seeking a leadership role at a Chick-fil-A restaurant located in Munford, Tennessee. The position entails managing daily operations, ensuring adherence to company policies, and fostering a positive work culture among team members. The ideal candidate should possess at least two years of leadership experience while demonstrating strong communication skills and a commitment to customer service. This role emphasizes teamwork and leadership development, creating a rewarding environment for both employees and customers.

Qualifications

• Minimum of two years of leadership experience.
• Strong drive for results and effective team communication.
• Understanding of professional management and customer service.

Responsibilities

• Manage daily operations and drive performance improvements.
• Ensure adherence to company policies and employee satisfaction.
• Create a positive culture and provide actionable feedback.

Skills

Leadership Experience

Communication Skills

Customer Service

Financial Acumen

Problem-Solving

Teamwork

Job description

Responsibilities

• Ensuring this organization represents our Vision, Mission and Core Values.
• Model Operational and behavioral expectations.
• Daily Operational Excellence.
• Consistently measuring restaurant performance and leading the adjustments for continuous improvement.
• Overseeing and/or Executing Labor Productivity
• Ensuring all company policies and procedures are being followed.
• Continually looking for ways to evaluate and improve customer metrics.
• Handling ALL financial aspects of our store from office administration to lag measurement results
• Maintain a positive working relationship and treat all employees with honor, dignity and respect while providing them with direction and feedback.
• Leaning into accountability issues with peers and subordinates immediately and documenting appropriately.
• Communicating employee performance and policy/procedure violations to Operator/Franchisee for appropriate handling.
• Facilitating a culture of winning; Exposing successes as Team Members create “REMARK”able experiences.
• Strictly adhering to all company policies and procedures described in the Employee Handbook, Job Descriptions and what’s addressed in weekly Leadership Meetings.

Behaviors

• Give feedback well, receive feedback well.
• Give feedback in a timely manner.
• Coach, Assess and, most importantly, Self Assess.
• Consistently display all Core Values.
• Demonstrate a sense of ownership and zero entitlement.
• Maximize a high level of communication with all employees.
• Display effective communication for what is necessary for the success of the business, and use positive reinforcement to encourage team members.
• Display a strong sense of urgency and consistency. Model “Stop. Drop. and Serve.”
• Treat peers and subordinates with honor, dignity, and respect and seek ways to serve at ALL times.
• Possess and leverage innovation and creativity.
• Known for improvement and striving to be better instead of good enough.
• Consistently encourage those around you.
• Stays positive with the team and shows them you care about the guest.
• Identify incorrect behaviors and recalibrate in a timely manner.
• Have a 360 degree awareness of the business.

Expectations

• Have at least two years of Leadership Experience
• Have a strong drive for results
• Understand and execute professional management
• Display All Core Values
• Maintain the highest level of professionalism in regards to grooming and uniforms.
• Have at least two years of Leadership Experience
• Be consistently punctual for shifts (5 minutes early is ON TIME).
• Communicate to peers with honor, dignity, and respect.
• Be proficient in and follow all cash and coupon accountability policies.
• Consistently demonstrate a strong sense of servanthood and hospitality to customers
• Understand that you STILL need to “follow” just as well as you lead.
• Directors work when others don’t.
• If you are bringing problems to the table, you HAVE to have solutions to go with it.

Working at a Chick-fil-A® restaurant is more than a job – it’s an opportunity for teamwork and leadership development in a positive, people-focused environment. Most Chick-fil-A restaurants are locally owned and operated by independent, franchised Operators who invest in the future of their Team Members and give back to their communities.