Training Director

Chick-fil-A | League City Towne Center; League City (TX); On-site; USD 50,000 - 75,000; Full time

Job summary

Chick-fil-A | League City Towne Center is seeking a dynamic leader to own training programs and staff development. You will lead open/close shifts, oversee onboarding, and ensure FOH proficiency across positions while upholding the Operator’s Vision and Core Values.

You will interview candidates, manage training documentation, and drive eRQA/DFSE compliance. The role includes building training plans, evaluating new hires at 30/60/90 days, and coordinating with trainers to ensure timely

Qualifications

• Experience leading training initiatives and teams.
• Ability to conduct interviews and screen candidates.
• Knowledge of onboarding processes and training folders.

Responsibilities

• Open / close full-time availability day and night.
• Embody the Operator’s Vision, Mission and Core Values.
• Execute current year Talent & Training Business Plan.
• Proficiency in all FOH positions.
• Lead by example and curb inappropriate behaviors.
• Lead a shift (opening and closing) with excellence.
• Demonstrate leadership that earns respect, not authority.
• Hold all levels accountable to procedures and policies.
• Interview and screen applicants effectively.
• Explain and walk through onboarding guidance and training folders.
• Manage training documents as needed.
• Complete eRQA/DFSE when required.
• Proficient with BOH positions and procedures.
• Oversee ambassadors recruiting from local schools and organizations.
• Develop criteria for interviewing candidates.
• Efficiently manage all applications.
• Select trainers and ensure certification for training. Complete new-hire paperwork.
• Input new employees into the system.
• Collaborate to keep folders accurate and up-to-date.
• Conduct regular trainer meetings.
• Do 30, 60 & 90 day evaluations of new hires.
• Recertify team members as needed.
• Prepare team for new product rollouts.
• Manage the eRQA program and weekly leadership trend reports.
• Train and develop catering execution to Chick-fil-A standards.
• Uniform management (delegated).
• Ensure timely completion of training.

Skills

Leadership

Interviewing

Onboarding

Training documentation

Job description

General responsibilities:

• Open / close full-time availability day and night


• Embody the Operator’s Vision, Mission and Core Values


• Execute current year Talent & Training Business Plan


• Proficiency in all FOH positions


• Be a leader who creates the behaviors we are looking for in the team and don’t subsidize bad behaviors


• The ability to lead a shift (opening and closing) with excellence


• Demonstrate effective peer and subordinate leadership skills. Command respect because of who you are and what you stand for --- not because of positional authority.


• Hold people at all levels accountable to procedures and policies


• The skills to effectively interview and screen applicants


• Have the knowledge and ability to complete the onboarding process. Be able to walk through and explain the training folders step by step


• Manage all training documents as necessary


• The ability and knowledge to complete eRestaurant Quality Assessment (eRQA)/Director Food Safety Evaluation (DFSE) when needed


• General proficiency and knowledge of BOH positions and procedures.


• Oversee a team of highly motivated ambassadors to recruit new employees from local schools and organizations.


• Develop specific criteria for interviewing and selecting potential candidates.


• Efficiently manage and track all applications.


• Select trainers and ensure they are certified on operational accuracy and have the ability to train others. Be able to fill out paperwork for new employees.


• Be able to input new employees into the system.


• Partner with office delegator to ensure employee’s folders are correct with no errors and up to date.


• Conduct regular meetings with trainers.


• Do 30, 60 & 90 day evaluations of new employees.


• Recertifying team members as needed.


• Make sure all team members in the event of a new product rollout.


• Manage the eRQA program and provide weekly trend reports to the Leadership Team.


• Train and develop team members to perform and execute catering that aligns with Chick-fil-A requirements.


• Uniform management. (Can be done by delegator.)


• Make sure they complete training in a timely manner. To be set by operator and training team.


• Create, manage, and customize training plans for each team member.


• Create a culture of continuous improvement (no shortcuts).