Director of Food Safety

Mississippi Department of Employment Security; Brookhaven (MS); On-site; USD 60,000 - 90,000; Full time

Job summary

Chick-fil-A is seeking a Food Safety Director to lead the restaurant's safety culture and training programs. You will oversee the kitchen sanitation, quality assessments, and safety initiatives to ensure food safety and top guest experiences.

The role requires strong leadership, cross-functional collaboration, and a commitment to Chick-fil-A's mission of serving quality food in a fast, clean and friendly environment while caring for guests and team members.

Qualifications

• Full-time role (40 hrs/week + overtime).
• Associates degree or higher required.
• Available to work a combination of days, nights and weekends.
• Must pass Serve-Safe exam within 60 days of hire.

Responsibilities

• Lead and implement the restaurant's food safety training program.
• Oversee kitchen cleaning and sanitation programs to meet quality standards.
• Coach managers and team members on the Food Safety Covenant and safety behaviors.
• Conduct weekly and daily safety assessments (EcoSure, eRQA, SAFE).
• Collaborate with Kitchen Director and Training Director to optimize safety and operations.

Skills

Leadership

Food Safety

Training

Team Coaching

LEAN

Education

Associates degree or higher

Job description

Role Summary

The kitchen is the engine of the restaurant. The Food Safety Director serves on our leadership
team as a forward-thinking partner and leader of food safety implementation in the restaurant.
This Director's first responsibility is to ensure that all of Chick-fil-A's quality requirements are
met all day, every day to ensure our guests and team members eat and work in a clean and
food safe environment. They are in charge of the restaurant's food safety training program,
kitchen cleaning program and food safety and quality assessment programs. This leader has to
have a passion for people, great food and an eye for excellence; always ensuring that the
mission statement of the restaurant (To serve quality food in a fast, clean and friendly
environment while enriching the lives of our guests through genuine care) is being lived out.

People

• Meet with Executive Leadership Team weekly
• Embody & share Chick-fil-A Vision, Values, & Corporate Purpose to your team
• Embody & share Operator's vision to your team
• Weekly meetings/discussions with Kitchen Managers and Team Leaders to provide
  

direction, evaluate performance and encourage

• Consistently coach the team to use the Holding Timer System for all food, and to cook
  

less more often (LEAN).

• Work with Kitchen Director to ensure cleanliness at all times of day is a focus
• Must educate the team, both FOH and BOH, on the importance of Food Safety, and the
  

"why" behind the food safety initiatives.

• Must work with the Operator to reward and celebrate those who are putting food safety first.
• Continuously develop yourself - book on Leadership or Personal Growth per quarter
• Collaborate with other Directors on how food safety supports the overall vision and
  

growth plan of the restaurant.

• Execute the Food Safety Covenant and hold team accountable to it
• Promote a culture of food safety by coaching the behaviors of all Managers, Team
  

Leaders and Team Members who work in the kitchen. Those behaviors include but are

Not Limited To

• Food safety awareness that promotes a safe and clean environment
• Attention to detail on hand washing, cross contamination and time and
  

temperature issue prevention

• Execution of cleaning systems to ensure proper use of chemical and thorough
  

equipment cleaning and sanitation

• Vigilant attention to the organization and appearance of the kitchen
  

Operational Duties

• Ensure all Chick-fil-A provided systems, processes and standards are in place to deliver
  

Crave-able food, in a timely manner, that always meet Chick-fil-A quality requirements

• Assist the Kitchen Director in the daily operation of the kitchen
• Work with Training Director to ensure all kitchen employees are trained properly on food
  

safety.

• Conduct weekly SAFE assessment using EcoSure criteria sheet
• Complete eRQA (electronic Restaurant Quality Assessment) once per day and SAFE
  

Daily Critical assessment twice per day

• Evaluate eRQA and SAFE results weekly and put action plan in place to correct
  

deficiencies that change team member behavior

• Responsible for preparation, supervision and results of EcoSure SAFE Visits, CTE
  

(Consultative Training Experience) Visits and Deloitte Quality Improvement Visit (QIV)

• Understand the federal and local health code regulations.
• Ensure kitchen is always clean and organized- Back Stage Tour ready, 10-minute lead
  

time

• Complete all designated Chick-fil-A eTrain materials on Back of House operations with
  

an 80% passing score

Measures Of Success

• Restaurant achieves Superior scores on EcoSure visits, 95% score on Deloitte QIV visits and 98% score on Health Department visits
  

Department visits

• EcoSure SAFE Evaluations:
• No "High Risk" or "Immediate Action" findings from a EcoSure SAFE visit.
• Less than hree "Medium Risk" or "Low Risk" findings from a EcoSure SAFE

visit.

• No repeat findings from any level of risk from a EcoSure SAFE visit.
• People:
• Team Members doing the SAFE Daily Critical and eRQA and understanding

"why".

• Team Members owning food safety and following the Food Safety Covenant
• Food Safety Report score gets lower with each visit, ultimately leading to a score of 1.
  

Financial Performance Goals

• Profit: 14%
• Labor: Top 20%
• Positive Food Cost Gap:
• CEM scores:
• Overall Satisfaction -- Top 20%
• Taste -- Top 20%
• Temperature -- Top 20%
• Portion Size -- Top 20%
• Fast Service -- 76%

Job Qualifications:

• Must be Full-time (40 hrs/week + overtime)
• Associates degree or higher required
• Available to work a combination of days, nights and weekends
• Must be available to work up to 4 Saturdays a month
• Must be available to Open or Close at least 3 times per week
• Must have demonstrated leadership skills and ability to show results -- effective problem
• solver
• Well organized with excellent verbal, written and electronic communication skills and
• have ability to effect and manage change
• Must possess the following leadership traits:
• Character- Values driven
• Chemistry- Relationship builder, coach others to preform
• Competency- Quick study, passion for learning, follows the Chick-fil-A way
• Must possess a desire to selflessly serve and develop people
• Must pass provided Serve-Safe exam within 60 days of hire