Training & Development Associate - Retail & Mission Impact

GOODWILL CENTRAL COAST; Watsonville (CA); On-site; USD 45,000 - 65,000; Full time

Job summary

GOODWILL CENTRAL COAST in Watsonville is looking for a Training & Development Associate to provide coaching and support for employees in both Mission Services and retail operations. The candidate will focus on developing skills and ensuring effective communication across departments.

This role requires a high school diploma, with a preference for an associate degree. Familiarity with Goodwill’s mission and retail operations is essential. Experience in supervision and working with diverse individuals is highly valued.

Qualifications

• High school diploma required; associate degree preferred.
• Experience in a donated goods environment.
• Supervisory experience desired.

Responsibilities

• Provide training to workforce employees in retail settings.
• Conduct performance assessments and address issues.
• Support and develop hard and soft skills for employees.

Skills

Effective communication in English

Basic Spanish communication

Performance assessment abilities

Training abilities

Sensitivity to cultural diversity and barriers

Education

High school diploma or equivalent

Associate degree in behavioral science or related field

Tools

Electronic cash registers

POS systems

Typical retail store equipment

Job description

GOODWILL CENTRAL COAST in Watsonville is looking for a Training & Development Associate to provide coaching and support for employees in both Mission Services and retail operations. The candidate will focus on developing skills and ensuring effective communication across departments.

This role requires a high school diploma, with a preference for an associate degree. Familiarity with Goodwill’s mission and retail operations is essential. Experience in supervision and working with diverse individuals is highly valued.