Training Delivery Specialist, Navy Call Center

Strategic Data Systems, Inc.; Virginia Beach (VA); Hybrid; USD 67,000 - 74,000; Full time

Job summary

Strategic Data Systems, an IT and Customer Service solutions provider, is seeking a Training Delivery Specialist to support the U.S. Navy at Little Creek, VA. This on-site role involves delivering New Hire and refresher training, developing learning content, and coaching Tier 1 personnel.

You will design curricula, create Quick Start Guides, and deliver both in-person and virtual sessions, with opportunities for growth and eligibility for security clearances. Travel may be required.

Qualifications

• Experience administering and organizing training materials.
• Experience collaborating with management on onboarding and training.
• Experience tracking training activity records and measuring effectiveness.
• Experience developing and delivering training topics in a contact center or customer service environment.
• Strong presentation and facilitation skills.
• Capable of memorizing material and delivering confidently.
• Willing to travel as needed.
• Able to train in-person and virtually.

Responsibilities

• Deliver New Hire training and refresher sessions; during periods without active classes, review curriculum content as directed.
• Provide training to all Tier 1 personnel across a variety of learning topics.
• Support curriculum design and delivery, including the development of Quick Start Guides (QSGs).
• Develop training cycles and learning topics for Tier 1 personnel as needed.
• Provide coaching and performance feedback to trainees.
• Communicate all absences, tardiness, or early departures—scheduled or unscheduled—to the Training Lead and/or Manager via email, phone, or designated communication channels.
• Review training content and provide direct feedback to the Training Lead and/or Manager.
• When not actively training, provide support to the primary trainer as needed.
• Develop E-learning courses via Verint.
• Assist with the completion and/or troubleshooting of Required Annual Trainings for all Tier 1 personnel.
• Ability to train virtually and in-person

Job description

Strategic Data Systems, an IT and Customer Service solutions provider, is seeking a Training Delivery Specialist to support the U.S. Navy at Little Creek, VA. This on-site role involves delivering New Hire and refresher training, developing learning content, and coaching Tier 1 personnel.

You will design curricula, create Quick Start Guides, and deliver both in-person and virtual sessions, with opportunities for growth and eligibility for security clearances. Travel may be required.