Training Coordinator III

SGS Consulting; California City (CA); On-site; USD 60,000 - 90,000; Full time

Job summary

SGS Consulting seeks a Training Specialist to support learning plan management, process Cornerstone requests, and run standard reports. You will interact with internal clients and learning team to adjust curricula and objects, while providing first-line support for learner inquiries.

Share your data-savvy approach to manage GMP training records, perform routine data entry, and ensure documentation per procedures and standards, with a focus on accuracy.

Qualifications

• Background in education, sciences, or engineering with customer-facing experience.
• Proficient in Cornerstone LMS and standard office software.
• Strong attention to detail and ability to verify data accuracy.

Responsibilities

• Assist with learning plan management and processing LMS requests.
• Interact with internal clients and learning team on curriculum changes.
• Provide initial point of contact for requests and learner inquiries.
• Handle basic inquiries and troubleshoot simple issues in Cornerstone.
• Execute Cornerstone transactions and manage training records timely.

Skills

Learning management system

Cornerstone

file management

Training

Microsoft Word

Microsoft Excel

PowerPoint

Attention to detail

Communication skills

Team player

Interpersonal skills

Problem solving

Continuous improvement

Education

AS/BS/BA in Education, Biological Sciences, Physical Sciences, or Engineering

6 years working in a customer service environment

Combination of college coursework and related work experience

Tools

Cornerstone LMS

Microsoft Word

Microsoft Excel

PowerPoint

Job description

Job Responsibilities:

• The primary responsibilities of the Training Specialist assist with learning plan management and be responsible for processing requests and running standard reports in the learning management system Cornerstone.
• This role will interact with internal business clients and learning team members on adding/removing assignments, adding/removing observers, modifying curriculum and learning objects and running reports and supporting learner inquiries.
• Provide initial point of contact for requests.
• Handle basic inquiries and troubleshooting for simple issues.
• Resolve simple issues as needed. Escalate mid-complex issues to a higher level for remediation
• *Execute Cornerstone transactions via Cornerstone Admin role and Reporting 2.0
• *Perform routine file management of GMP training records to ensure records are stored according to document management standards
• *Process routine data entry of GMP training records and requests to ensure records are processed in a timely manner according to training record procedures and good documentation practices
• Assess and apply the training and curriculum standards to requests
• Provide support to learners conducting initial and continuing web-based training by answering navigation and logistically questions
• Managing/interpreting complex spreadsheets and high volumes of data
• Solving problems based on pain points creatively and strategically based on standards and procedures
• Facilitate training
• Other responsibilities as assigned based on business need

Skills:

• Learning management system
• Cornerstone
• file management
• Training
• Proficient with Microsoft Word, Excel, and PowerPoint software
• Excellent attention to detail and ability to verify own work for accuracy
• Excellent verbal and written communication skills
• Team player with demonstrated strong interpersonal skills and ability to build effective working relationships throughout all levels of the organization.
• Ability to identify and remediate problems before they become critical and elevate when appropriate
• Strong analytical skills
• Demonstrated ability to influence change with customer groups and colleagues, a plus.
• Familiarity with continuous improvement and problem-solving processes and tools is a plus

Education/Experience:

• AS/BS/BA in Education, Biological Sciences, Physical Sciences, or Engineering
• Or 6 years working in a customer service environment
• Or a combination of college coursework and related work experience