Training Coordinator III

SGS Consulting; Sacramento (CA); On-site; USD 60,000 - 80,000; Full time

Job summary

SGS Consulting is seeking a Training Specialist to support learning plan management and data processing in Cornerstone LMS. You will handle requests, run reports, and assist learners, serving as initial contact and escalating issues as needed.

You will work closely with internal customers and the learning team to manage curricula, observers, and performance data, ensuring accuracy and timely processing in line with GMP documentation standards.

Qualifications

• Requires AS/BS/BA in Education, Biological Sciences, Physical Sciences, or Engineering.
• Or 6 years working in a customer service environment.
• Or a combination of college coursework and related work experience.

Responsibilities

• Assist with learning plan management and processing requests in Cornerstone LMS.
• Interact with internal clients and learning team to add/remove assignments, observers, curricula, and run reports.
• Provide initial point of contact for requests and handle basic inquiries and simple issue troubleshooting.
• Escalate mid-complex issues to higher level for remediation.
• Execute Cornerstone transactions via Cornerstone Admin role and Reporting 2.0.
• Perform routine file management of GMP training records per document standards.
• Process routine data entry of GMP training records to ensure timely processing.
• Assess and apply training and curriculum standards to requests.
• Provide support to learners conducting web-based training and answer navigation questions.
• Manage and interpret complex spreadsheets and high data volumes.
• Solve problems creatively based on standards and procedures.
• Facilitate training and assist with other business needs.

Skills

Learning management system

Cornerstone

file management

Training

Education

AS/BS/BA in Education, Biological Sciences, Physical Sciences, or Engineering

Job description

Job Responsibilities:

• The primary responsibilities of the Training Specialist assist with learning plan management and be responsible for processing requests and running standard reports in the learning management system Cornerstone.
• This role will interact with internal business clients and learning team members on adding/removing assignments, adding/removing observers, modifying curriculum and learning objects and running reports and supporting learner inquiries.
• Provide initial point of contact for requests.
• Handle basic inquiries and troubleshooting for simple issues.
• Resolve simple issues as needed.
• Escalate mid-complex issues to a higher level for remediation
• Execute Cornerstone transactions via Cornerstone Admin role and Reporting 2.0
• Perform routine file management of GMP training records to ensure records are stored according to document management standards
• Process routine data entry of GMP training records and requests to ensure records are processed in a timely manner according to training record procedures and good documentation practices
• Assess and apply the training and curriculum standards to requests
• Provide support to learners conducting initial and continuing web-based training by answering navigation and logistically questions
• Managing/interpreting complex spreadsheets and high volumes of data
• Solving problems based on pain points creatively and strategically based on standards and procedures
• Facilitate training
• Other responsibilities as assigned based on business need

Skills:

• Learning management systemCornerstonefile managementTraining
• Proficient with Microsoft Word, Excel, and PowerPoint software
• Excellent attention to detail and ability to verify own work for accuracy
• Excellent verbal and written communication skills
• Team player with demonstrated strong interpersonal skills and ability to build effective working relationships throughout all levels of the organization.
• Ability to identify and remediate problems before they become critical and elevate when appropriate
• Strong analytical skills
• Demonstrated ability to influence change with customer groups and colleagues, a plus.
• Familiarity with continuous improvement and problem-solving processes and tools is a plus

Education/Experience:

• AS/BS/BA in Education, Biological Sciences, Physical Sciences, or Engineering
• Or 6 years working in a customer service environment
• Or a combination of college coursework and related work experience