Technical Training Specialist

AccruePartners; Charlotte (NC); On-site; USD 76,000 - 110,000; Full time

Job summary

AccruePartners seeks an experienced LMS Administrator to support enterprise technical training initiatives. You will act as a Cornerstone LMS expert, configuring, maintaining, validating, and reporting to ensure accurate delivery and tracking.

You will partner with training leaders, instructors, and stakeholders, owning system changes, QA, and documentation while supporting SharePoint portals and related e-learning tools to optimize employee development and compliance programs.

Qualifications

• 5+ years of LMS administration or equivalent experience.
• Associate's degree or higher required.
• Hands-on experience with a Learning Management System in admin capacity.
• Cornerstone LMS configuration, maintenance, validation and troubleshooting.
• Experience as an LMS Administrator, LMS Analyst, or Training Systems Specialist.
• Experience performing LMS testing and QA for enhancements or changes.
• Ability to translate user needs into effective system solutions.
• Proficiency with Excel, PowerPoint and reporting tooling.
• Experience with SharePoint and content portals is beneficial.
• Familiarity with e‑learning tools (Articulate 360, Camtasia) preferred.

Responsibilities

• Serve as LMS subject matter expert and super user for enterprise training.
• Own LMS configuration changes, validation, maintenance, and reporting.
• Collaborate with training leaders and stakeholders to improve processes.
• Develop and deliver custom LMS reports and analytics on completion and outcomes.
• Support SharePoint sites and internal training portals.
• Assist in documentation and best-practice guidance for LMS usage.

Skills

LMS administration

Stakeholder collaboration

Training analytics

Documentation

Communication

Education

Associate degree or higher

Tools

Cornerstone LMS

SharePoint

Excel

PowerPoint

Articulate 360

Camtasia

Adobe Photoshop

Job description

• Join the technical training organization of a large, established energy and utilities company supporting enterprise-wide technical training, progression, and continuing education programs.
• Work closely with training leadership, instructors, LMS Administrators, internal stakeholders, and other training organizations to support the successful execution of training initiatives.
• Serve as a key Learning Management System subject matter expert and super user, helping ensure training programs are configured, maintained, tracked, and delivered accurately.
• Partner with stakeholders across the organization to improve how LMS tools, processes, reporting, and documentation are used to support employee development and compliance requirements.
• These positions will provide dedicated LMS expertise to a training organization responsible for supporting a large and complex employee population.

THE TEAM YOU WILL BE JOINING

• Join the technical training organization of a large, established energy and utilities company supporting enterprise-wide technical training, progression, and continuing education programs.
• Work closely with training leadership, instructors, LMS Administrators, internal stakeholders, and other training organizations to support the successful execution of training initiatives.
• Serve as a key Learning Management System subject matter expert and super user, helping ensure training programs are configured, maintained, tracked, and delivered accurately.
• Partner with stakeholders across the organization to improve how LMS tools, processes, reporting, and documentation are used to support employee development and compliance requirements.
• These positions will provide dedicated LMS expertise to a training organization responsible for supporting a large and complex employee population.

LOCATION

• Charlotte, NC or Raleigh, NC
• Office-based position with no field work, physical labor, PPE, or driving requirements.

What They Offer You

• Opportunity to serve as an LMS super user and subject matter expert within a large enterprise training organization.
• Significant hands‑on ownership of Cornerstone LMS administration, configuration, maintenance, validation, troubleshooting, and reporting.
• Exposure to enterprise‑wide technical training, employee progression, and continuing education programs.
• Opportunity to partner with training leaders and internal stakeholders to improve LMS processes, workflows, documentation, and overall system utilization.
• Ability to build custom reporting and analytics that help the organization evaluate training completion, effectiveness, test results, and participant feedback.
• Long‑term contract opportunities with assignments ranging from one to two years.

WHY THIS ROLE IS IMPORTANT

• The Learning Management System is critical to the successful delivery and tracking of technical training, progression, and continuing education programs across the organization.
• You will serve as the LMS super user, providing the technical knowledge needed to keep training programs running accurately and consistently.
• Own ongoing LMS configuration changes, validation activities, maintenance tasks, quality assurance testing, and advanced troubleshooting.
• Provide guidance to LMS Administrators and internal stakeholders on system functionality, permissions, processes, and best practices.
• Help ensure LMS changes and application implementations are thoroughly tested before and after deployment.
• Develop and maintain documentation that creates consistency around LMS administration and supports future system changes.
• Build custom reports and analytics around completion rates, assessment results, participant feedback, and overall course effectiveness.
• Identify opportunities to improve workflows and recommend system or process solutions based on the needs of training teams and LMS users.
• Support SharePoint sites, internal training portals, and additional programs that help instructors and internal customers access critical training information.

THE BACKGROUND THAT FITS

• 5+ years of relevant professional experience or equivalent job‑related experience.
• Associate's degree or higher.
• Hands‑on experience using a Learning Management System in an administrative capacity.
• Demonstrated Cornerstone LMS experience with the ability to configure, maintain, validate, troubleshoot, and support LMS functionality.
• Experience serving as an LMS Administrator, LMS super user, LMS Analyst, Training Systems Specialist, or similar role.
• Experience performing LMS testing and quality assurance related to system enhancements, configuration changes, or application implementations.
• Ability to understand user needs, analyze issues, organize requirements, and recommend effective system or process solutions.
• Experience creating custom LMS reports and analytics to track areas such as training completion, assessment results, participation, and course effectiveness.
• Strong organizational and project management skills with the ability to manage multiple complex priorities and changing deliverables.
• Strong written and verbal communication skills with the ability to provide guidance and technical support to stakeholders at different levels of the organization.
• Strong customer‑service mindset and ability to work collaboratively within a team environment.
• Proficiency with Microsoft Office, including Excel, Outlook, Word, and PowerPoint.
• Self‑directed with strong attention to detail and the ability to take ownership of assigned responsibilities.
• Experience with SharePoint and internal training or content portals is beneficial.
• Experience with e‑learning tools such as Articulate 360, Camtasia, Adobe Photoshop, or similar platforms is preferred.
• Experience with e‑learning design and development methodologies is preferred.
• Experience facilitating workshops, training sessions, or small‑to‑medium group discussions is a plus.

Open