Training Coordinator

Centers Plan for Healthy Living; New York (NY); On-site; USD 45,000 - 65,000; Full time

Job summary

Centers Plan for Healthy Living is looking for a Training Coordinator to support the Training & Development team. This role includes performing various administrative tasks, maintaining training materials, and ensuring compliance among Tele-sale staff through effective oversight.

The ideal candidate should have an AA or BA degree, strong organizational and communication skills, and experience with software applications like Excel and PowerPoint. Join us in creating the ultimate healthcare experience!

Qualifications

• Required intermediate level in Excel, PowerPoint, Word, and Outlook.
• Administrative, coordination, communications experience required.
• Preferred experience in Training, Managed Care, Sales.

Responsibilities

• Perform general administrative and clerical tasks.
• Collaborate with the Director on strategic improvements.
• Prepare materials for onboarding training classes.
• Conduct weekly performance evaluations through call monitoring.
• Maintain filing systems and office supply inventories.

Skills

Self-starter/independent

Ability to multitask

Interpersonal skills

Strong communication

Organizational skills

Time management

Education

AA degree

BA degree (preferred)

Tools

Excel

PowerPoint

Word

Outlook

Job description

Centers Plan for Healthy Living's goal is to create the ultimate healthcare experience that provides our members, their families, healthcare decision makers, and general caregivers with the guidance and plans they need for healthy living.

Job Summary

The Training Coordinator works directly with Trainer/Auditors and reports to the Director of Training and Development. The primary objective is to provide overall support to the Training & Development team, handle office duties and optimize office operations. The Training Coordinator will provide oversight of the Tele‑sales staff and ensure ongoing compliance, by conducting call monitoring. He/she will provide topic suggestions based on the findings for trainers/Auditors to utilize in developing ongoing training plans that ensure compliance and used in class trainings. The Coordinator will be responsible for updating and maintaining all training documentation and assisting in all projects.

Primary Responsibilities

• Perform general administrative, clerical, and executive support tasks
• Collaborate with the Director to devise and implement strategic administrative improvements and/or workflows
• Prepare materials for ongoing new onboarding training classes
• Maintain and edit training materials and tools as necessary including but not limited to annual, AEP, new compliance regulations, new workflows
• Maintain and edit workflows, policies and procedures, PowerPoints, Manuals, marketing plans, templates, form, etc.
• Conduct weekly performance evaluations through call monitoring to maintain continuity of work operations by documenting and communicating needed actions to management; discovering irregularities; determining continuing needs for Tele‑Sale Agents, Benefit Navigators and Medicare Support Specialist.
  • Ensure all Tele‑sale Agents, Benefit Navigators, and Medicare Support Specialists are conducting activities that are in compliance with CMS/DOH and company guidelines by directly reporting to the Training Director
• Maintain hard copy/electronic filing system
• Maintain office supply inventories
• Record, compile, transcribe and distribute minutes of meetings
• Understand and train software/applications related to the role of the Trainee. (i.e.; ePACES, MARx, QBS4)
• Provide overall support to Trainer/Auditors

Education And Experience

Education Required: AA
Preferred: BA

Type of Experience
Required: Administrative, coordination, communications, education
Preferred: Training, Managed Care, Sales

Specific Technical Skills – Required intermediate level in Excel, PowerPoint, Word, and Outlook.

Certifications/Licensure Required: None

Knowledge And Skills

• Self-starter/independent
• Ability to multitask and prioritize workload
• Interpersonal skills
• Strong navigation skills
• Strong communication and writing abilities
• Strong organizational skills with attention to detail
• Strong time management skills
• Adaptable
• Quick learner

Preferred

• Public Speaking
• Training
• Marketing/Business Development/Sales knowledge
• Strong leadership and managerial skills
• Able to work in a fast‑paced environment
• Managed long‑term care knowledge
• Medicaid knowledge
• Medicare knowledge

SCOPE INFORMATION

# Direct Reports: Director Training and Development

Physical Requirements

The physical requirements described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The above statements are intended to describe the general nature and level of work performed by individuals assigned to the job classification. They should not be construed as an exhaustive list of all responsibilities, duties, and skills required.

Centers Plan For Healthy Living is committed to leveraging the diverse backgrounds, perspectives and experiences of our workforce to create opportunities for our employees and our business. We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status or any other characteristic protected by law and will not be denied employment.