Training Coordinator

SGS Consulting; Kansas City (MO); On-site; USD 38,000 - 50,000; Full time

Job summary

SGS Consulting is seeking an Office Coordinator to support training operations across LMS, IT, and class logistics in the Kansas City area. You will coordinate materials, assist in vendor and partner communications, handle Tier 2 support, and help with scheduling and reporting to ensure smooth program delivery.

The role emphasizes strong people skills, time management, and attention to detail, with opportunities to contribute across training initiatives.

Qualifications

• Soft skills in people/communication, time management, attention to detail.
• Office Coordinator experience preferred.
• Experience coordinating training or events is a plus.

Responsibilities

• Support training activities across LMS, IT, software/hardware, and training programs.
• Provide materials, document processes, and procure items for training.
• Assist in development and delivery of training to partners, staff and customers.
• Collaborate with staff, partners, and customers on coordination tasks.
• Handle Tier 2 phone support for channel partners and customers.
• Provide recommendations to Learning Service Providers.
• Process communications, training materials, and reports using defined tools.
• Monitor LMS revenues/expenses and perform charge-backs.
• Assist marketing or class enrollment via roster analysis and telemarketing.
• Generate supervisor reports for actions.
• Assist with shipping, deliveries, catering, and facility service/supplier mgmt.

Skills

Customer liaison

Scheduling

Communication

Time management

Budget management

Office coordination

Tools

SharePoint

Job description

Job Responsibilities

• Provide a variety of tactical tasks to support training activities like web-based learning systems, information technology, computer software or hardware and coordinating training programs.
• Support training staff in a variety of ways such as providing support materials, documenting, administering processes, purchasing, or being a resource on specialized training issues.
• May assist in development and delivery of training to channel partners, company personnel and customers.
• Works collaboratively with training staff and channel partners, company personnel and customers on issues relating to their support and coordination role within training.
• Handles telephone support, customer and channel partner phone calls and provides Tier 2 support to resolve issues with channel partners, customers and field personnel.
• Makes decisions and provides recommendations to Learning Service Provider(s).
• Utilizes selected processes and tools to assist instructors and managers in the processing of relevant communications, training materials, and/or reports.
• Monitors transaction activity on Learning Management System and reconciles revenues and expenses to appropriate course and account and execute the appropriate charge-back method for the user.
• Assist in marketing or filling classes by analyzing upcoming rosters and provide telemarketing support.
• Generate reports for supervisors and managers to take appropriate actions.
• Assist with shipping, deliveries, catering, and service/supplier management for facility operations.

Skills

• Serve as a link between customers, suppliers, and other departments to assure responsiveness to customer and business needs.
• Manage administrative functions related to invoicing, outside suppliers, procurements/expenditures as it relates to Purchase Orders and budget.
• Interface with other Company units and departments on issues related to area of responsibility.
• Manage Training Center assets including Company vehicles.
• Schedule all R4 US and Canada and CDIP classes.
• Manage mailbox with other R4 Training Coordinators.
• Manage R4 Scheduling Form on SharePoint.

Requirements

For someone to be successful, must have: Soft Skills (People/Communication)/Time Management/Attention to details. Previous Office Coordinator experience.

Education / Experience

NA