Training Coordinator

Impellam NA Support Services - Australia; Charlotte (NC); On-site; USD 55,000 - 75,000; Full time

Job summary

Impellam Group is seeking a Training Coordinator to provide operational, administrative, scheduling, logistical, and LMS support for Training Delivery & Professional Services. You will centralize day-to-day execution to ensure training is scheduled, tracked, compliant, and delivered smoothly for learners, instructors, and program managers.

This role covers LMS administration, records management, reporting, and proactive coordination with vendors and internal stakeholders.

Qualifications

• High school diploma or GED.
• Three years of related experience.
• Proficiency with Microsoft Office applications, including Excel, Outlook, Word, and PowerPoint.
• Demonstrated ability to organize, prioritize, and manage multiple assignments.
• Effective written, verbal, interpersonal, and customer-service skills.

Responsibilities

• Schedule training sessions, instructors, meetings, classrooms, and hands-on events.
• Maintain training calendars and coordinate facilities, equipment, meals, lodging, vendors, and delivery logistics.
• Ensure training spaces are clean, professional, and ready for delivery.
• Coordinate printing, distribution, and availability of materials for participants and instructors.

Skills

Project coordination

Event coordination

Customer service

Organization & time management

Data reporting

LMS administration

Problem solving

Documentation

Education

High school diploma or GED

Bachelor’s degree in training and development or related field

Tools

Cornerstone LMS

SharePoint

Microsoft Office Suite

Job description

Role summary / purpose

Provide operational, administrative, scheduling, logistical, and Learning Management System (LMS) support that enables reliable, organized, and scalable delivery of training programs within Training Delivery & Professional Services. The Training Coordinator centralizes day-to-day execution support, so training is scheduled, tracked, compliant, and delivered smoothly, allowing learners, instructors, and program managers to focus on successful learning outcomes.

Key responsibilities

Training Scheduling and Logistics

• Schedule training sessions, instructors, meetings, classrooms, and hands-on training events.
• Maintain training calendars and coordinate facilities, equipment, meals, lodging, vendors, and other delivery logistics as applicable.
• Ensure training spaces are clean, professional, prepared, and ready for scheduled delivery.
• Coordinate printing, distribution, and availability of participant and instructor materials.

LMS Administration and Learner Support

• Serve as the primary LMS owner and first point of support for Training Delivery & Professional Services.
• Create, update, organize, and support training courses and learning activities in the LMS.
• Manage registrations, enrollments, waitlists, rosters, course access, assignments, and closeout activities.
• Troubleshoot routine LMS issues and provide user support to learners, instructors, and program teams.

Training Records, Compliance, and Reporting

• Maintain accurate training records, completion data, rosters, and required documentation.
• Monitor assigned training requirements and support timely compliance reporting.
• Prepare and distribute standard reports on enrollment, participation, completion, assessments, evaluations, and other program measures.
• Collect evaluation data and provide results to program managers and other designated stakeholders.

Communications and Coordination

• Prepare and distribute training announcements, confirmations, reminders, deadlines, and schedule changes to participants and leaders.
• Serve as a responsive coordination point for learners, instructors, program managers, vendors, and internal stakeholders.
• Monitor requests, track follow-up actions, and **escalate delivery risks or unresolved issues as needed.**

Program Support

• Support special projects, workforce programs, participant events, and other Training Delivery & Professional Services priorities as assigned.
• Identify opportunities to improve administrative processes, workflow, consistency, and learner experience.

Decision-Making and Accountability

• Implement approved plans and established processes while independently managing daily coordination and priorities.
• Use judgment to resolve routine scheduling, LMS, logistics, and learner-support issues within established guidelines.
• Compare available options, recommend practical solutions, and **escalate issues** that affect scope, budget, compliance, or program outcomes.
• Maintain confidentiality, accuracy, responsiveness, and dependable follow-through in all assigned work.

Required skills

• Project and event coordination
• Customer service and stakeholder relationship management
• Organization, prioritization, and time management
• Data reporting and basic analytics
• LMS administration and user support
• Problem solving and troubleshooting
• Training records management and attention to detail
• Process improvement and workflow coordination
• Clear written and verbal communication

Requirements - education & experience

• High school diploma or GED
• Three years of related experience
• Proficiency with Microsoft Office applications, including Excel, Outlook, Word, and PowerPoint
• Demonstrated ability to organize, prioritize, and manage multiple assignments
• Effective written, verbal, interpersonal, and customer-service skills

Nice-to-have / preferred skills

• Bachelor's degree in training and development, business, or a related field
• Experience administering Cornerstone or another Learning Management System
• Experience managing databases and using SharePoint
• Experience coordinating training, events, facilities, vendors, or learner onboarding

Employment details - type, location, hours

Worker can be located at multiple operational sites.

Growth & development opportunities

By centralizing scheduling, logistics, LMS administration, records management, reporting, and learner support, the Training Coordinator strengthens execution across Training Delivery & Professional Services. The role reduces administrative burden on program managers and instructors, improves consistency and visibility, and helps training programs operate efficiently and effectively.

Impellam Group and its brands are equal-opportunity employers committed to diversity and inclusion. All qualified applicants will receive consideration without regard to race, color, religion, gender, sexual orientation, pregnancy or maternity, national origin, age, disability, veteran status, or any other factor determined to be unlawful under applicable law. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application, interview process, pre-employment activity, and the performance of crucial job functions.

If you require additional disability considerations, modifications, or adjustments please let us know by contacting or fill out this form to request accommodations.