Training Coordinator

SGS Consulting; Arkansas City (KS); On-site; USD 40,000 - 52,000; Full time

Job summary

SGS Consulting is seeking a Training Center Coordinator to support a range of training activities, including web-based learning systems and IT coordination. You will assist staff with materials, documentation, purchasing, and program administration, working with channel partners and customers to ensure smooth operations.

The role involves scheduling R4 US and Canada classes, managing communications, and providing frontline support, along with facility tasks such as catering and service

Qualifications

• Experience coordinating training events and programs.
• Strong time management and attention to detail.
• Previous office coordinator experience is preferred.

Responsibilities

• Provide a variety of tactical tasks to support training activities such as web-based learning systems, IT and coordinating training programs.
• Support training staff with materials, documentation, processes, purchasing, and specialized training issues.
• Assist in development and delivery of training to channel partners, company personnel and customers.
• Collaborate with training staff, channel partners, and customers on support and coordination within training.
• Handle telephone support, provide Tier 2 assistance to resolve issues with partners and customers.

Skills

Customer liaison

Administrative support

Invoicing & PO management

Scheduling

Communication

Office coordination

Job description

Job Responsibilities:

• Provide a variety of tactical tasks to support training activities like web-based learning systems, information technology, computer software or hardware and coordinating training programs.
• Support training staff in a variety of ways such as providing support materials, documenting, administering processes, purchasing, or being a resource on specialized training issues.
• May assist in development and delivery of training to channel partners, company personnel and customers.
• Works collaboratively with training staff and channel partners, company personnel and customers on issues relating to their support and coordination role within training.
• Handles telephone support, customer and channel partner phone calls and provides Tier 2 support to resolve issues with channel partners, customers and field personnel. Makes decisions and provides recommendations to Learning Service Provider(s).
• Utilizes selected processes and tools to assist instructors and managers in the processing of relevant communications, training materials, and/or reports.
• Monitors transaction activity on Learning Management System and reconciles revenues and expenses to appropriate course and account and execute the appropriate charge-back method for the user.
• Assist in marketing or filling classes by analyzing upcoming rosters and provide telemarketing support. Generate reports for supervisors and managers to take appropriate actions.
• Assist with shipping, deliveries, catering, and service/supplier management for facility operations.

Skills:

• Serve as a link between customers, suppliers, and other departments to assure responsiveness to customer and business needs.
• Manage administrative functions related to invoicing, outside suppliers, procurements/expenditures as it relates to Purchase Orders and budget.
• Interface with other Company units and departments on issues related to area of responsibility.
• Manage Training Center assets including Company vehicles.
• Schedule all R4 US and Canada and CDIP classes.
• Manage mailbox with other R4 Training Coordinators.
• Manage R4 Scheduling Form on SharePoint.
• For someone to be successful, must have: Soft Skills (People/Communication)/Time Management/Attention to details. Previous Office Coordinator experience.

Education/Experience:

• NA