Training Coordinator

Caravan; Ivanhoe (AL); On-site; USD 45,000 - 65,000; Full time

Job summary

Caravan, a company teaching teams how to leverage AI, seeks a Training Coordinator to ensure flawless training days. You will orchestrate pre-training calls, weekly in-person support, and end-to-end training cadences. The role focuses on meticulous organization, strong people skills, and daily AI tooling usage.

Based near Birmingham with weekly in-person work in the area, you will manage rosters, surveys, and communications, ensuring every session runs smoothly for clients and trainees alike.

Qualifications

• Demonstrated track record coordinating events, programs, or operations end to end.
• Comfort on the phone: warm, curious, and making many calls weekly.
• Hands-on daily use of AI tools (Claude, ChatGPT, or similar) in real work.
• Ability to troubleshoot when something is broken or undocumented.
• Help trainees with basic AI installations and setup.

Responsibilities

• Run a 15-minute pre-training call with every trainee.
• Guide weekly at public trainings and assist trainees in-room.
• Own the pre-training cadence: surveys, emails, and NPS scores.
• Manage training-day provisioning: meals and headcount needs.
• Keep trainings database, rosters, and attendee records updated.
• Send reminders and schedule follow-ups to avoid surprises.

Skills

Organized

People skills

Systems thinking

Coordination experience

AI-native worker

Clear communicator

Calm under pressure

Education

None

Tools

Claude / ChatGPT

Job description

Caravan teaches companies how to put AI to work, and every one of those training days runs on systems working quietly behind the scenes: rosters synced, emails armed, pre-training calls completed, surveys collected, briefs delivered on time. The Training Coordinator owns those systems. You'll be the person who makes sure nothing slips between a client signing and their team walking into a great training day.

What you'll do

• Run a 15-minute pre-training call with every trainee, public and private sessions alike, to get them fully set up and ready for training day.
• Guide once a week at our public trainings: be in the room helping trainees hands-on while the trainer leads.
• Own the pre-training rhythm end to end: surveys sent and chased, email sequences armed and on time, and NPS scores collected and reported after every training.
• Handle training-day provisioning: breakfast, coffee, and lunch orders matched to headcount and dietary needs.
• Keep the training operating systems current: the trainings database, rosters, and attendee records, accurate every day.
• Keep clients confirmed: reminders, roster chasing, and scheduling follow-ups so no training day arrives with surprises.

Who you are

• Very organized: Details, dates, and follow-ups don't slip past you; people trust you with the moving parts.
• A people person: You genuinely enjoy talking to people and getting them set up and ready for their training.
• A systems thinker: You build checklists and processes instinctively, and it bothers you when things depend on memory.
• Proven at coordination: You've run events, programs, or operations before, and you can tell us stories about what went wrong and how you caught it.
• An AI-native worker: You already use AI tools daily in your own work, not because someone told you to.
• Reliably communicative: Your written updates are clear, timely, and don't need decoding.
• Calm under a moving calendar: Trainings shift, rosters change late, and you adjust without drama.

Qualifications

There’s no single “right” background: program coordinators, executive assistants, operations managers, and event producers have all done this work well. You might have:

• A demonstrated track record coordinating events, programs, or operations end to end.
• Comfort on the phone: warm, curious, and at ease making many calls a week to people you haven't met.
• Hands-on daily use of AI tools (Claude, ChatGPT, or similar) in real work.
• The confidence to figure things out: when something's broken or undocumented, you dig in rather than wait to be told.
• The ability to help trainees with basic AI installations and setup (installing apps, signing into accounts, basic troubleshooting).
• A base in Birmingham, or the ability to be here weekly, and authorization to work in the US.

What you'll get

• Direct exposure to, and mentorship from, experienced founders and operators.
• A front-row seat to how AI is changing work, plus daily practice building an AI-first org.
• Significant scope and the chance to shape both the role and the curriculum as we grow.