MineStar Training Consultant

Caterpillar Inc.; Tucson (AZ); On-site; USD 113,000 - 169,000; Full time

Benefits offered by this job

Medical benefits

Dental & Vision

401(k) plan

HSA

FSAs

Career development

Tuition reimbursement

Job summary

Caterpillar Inc. is seeking a Training Consultant in Tucson, AZ to design, develop, and deliver training programs focused on MineStar technologies. You will equip dealers and customer-facing staff with knowledge to support mining operations, while advising business units on training needs.

The role emphasizes customer-focused service, collaboration with Caterpillar and dealers, and continuous improvement of learning solutions, with up to 50% travel and on-site requirements in Tucson.

Qualifications

• Hands-on MineStar technologies experience.
• Experience in mining operations or mining engineering.
• Willing to travel up to 50%.

Responsibilities

• Develop and deliver training modules and programs aligned with customer service and mining operations.
• Maintain training materials to ensure content is current and compliant.
• Evaluate training tools and methods for relevance and future use.
• Consult with business units and dealers to assess training needs and tailor learning solutions.
• Support quality initiatives and continuous improvement of training programs.
• Build and nurture customer relationships through clear communication and responsiveness to feedback.
• Promote customer-focused environments and service experiences across teams.
• Anticipate and exceed customer expectations with proactive training solutions.
• Monitor customer satisfaction and implement improvements based on feedback.

Skills

MineStar technologies

Training design

Consulting

Customer focus

Effective communication

Job description

Caterpillar Inc. is seeking a Training Consultant in Tucson, AZ to design, develop, and deliver training programs focused on MineStar technologies. You will equip dealers and customer-facing staff with knowledge to support mining operations, while advising business units on training needs.

The role emphasizes customer-focused service, collaboration with Caterpillar and dealers, and continuous improvement of learning solutions, with up to 50% travel and on-site requirements in Tucson.