Training Consultant

Banker's Toolbox; New York (NY); Hybrid; USD 70,000 - 110,000; Full time

Benefits offered by this job

Health benefits

Flexible PTO

401(k) plan

Job summary

Abrigo is seeking a Training Consultant to educate clients at community financial institutions on Financial Crimes solutions. You will deliver training virtually, onsite, or a mix, helping users become proficient and confident with the software.

You will onboard customers, collaborate with product teams, and develop engaging training materials while traveling domestically up to 20% as needed.

Qualifications

• 3+ years of experience training users on complex software products.
• 2+ years of banking experience, ideally in BSA/AML/CFT compliance and/or fraud.
• Excellent presentation and facilitation skills for diverse audiences.
• Ability to manage priorities, work independently and adapt to customer timelines.
• Willingness to travel domestically up to 20%.

Responsibilities

• Develop proficiency across Abrigo’s Financial Crimes applications to support customer learning.
• Deliver engaging training virtually, onsite, and in-person to drive product adoption.
• Lead onboarding: 30-60-90 day ramp for new customers.
• Collaborate with Product Development to incorporate client feedback into the product.
• Maintain training materials and online learning content and improve processes.

Skills

Training experience

Public speaking

Communication

Education

Bachelor’s degree

Tools

PowerPoint

Job description

DescriptionWe provide technology that community financial institutions use to manage risk and drive growth. Our solutions automate key processes – from anti-money laundering to fraud detection to CECL readiness to lending workflows – empowering our customers by addressing their Enterprise Risk Management needs.

We are seeking a Training Consultant, reporting to the Manager of Client Education. This role focuses on training end users at community financial institutions on Abrigo’s Financial Crimes solutions. The Consultant provides the final component of a successful software implementation by ensuring users can effectively and efficiently use the products they purchase. Training may be conducted virtually, onsite, or a combination of both. The position can be based inRaleigh, NC, Austin, TX, or remote.

What You’ll Do:

• Develop proficiency across all functional areas of Abrigo’s Financial Crimes applications to support customer learning requirements.
• Demonstrate software proficiency by completing established 30-60-90 day onboarding requirements.
• Deliver engaging training virtually, in-person and onsite across various solutions to support implementation and ongoing product adoption.
• Help clients understand how effective software usage supports their broader business needs.
• Collaborate with Product Development to maintain and enhance products based on client feedback.
• Improve internal processes to support a best-in-class client education program, including developing training materials and online learning content.
• Maintain records and operational systems in accordance with established processes.
• Lead Abrigo-sponsored client events.

What You’ll Need:

• 3+ years of experience training users on complex software products.
• 2+ years of banking experience, ideally in BSA/AML/CFT compliance and/or fraud.
• Strong presentation, training, and group facilitation skills, with experience using audience-engagement methods appropriate for diverse audiences.
• Demonstrate ability to work independently, manage competing priorities, and take ownership of responsibilities from start to finish, and adapt as customer timelines shift.
• Highly adaptable and open to change, with a commitment to serving customer needs effectively.
• Excellent communication and facilitation skills- both in-person and virtually.
• A client-first mindset with a proactive approach to problem-solving and relationship management.
• Ability to learn new software programs quickly.
• Strong troubleshooting, reasoning, and problem-solving skills.
• Bachelor’s degree in a relevant field or equivalent professional experience.
• Willingness to travel domestically up to 20% of the time.

WhatYou’llGet:

• Market competitive total rewards packageTo be part of theHeart & SOULof a winning company with an inspiring missionThe opportunity toMake Big Things HappenCompetitive salary along with full health benefits with an HSA optionFlexible PTO and bank holidays401(k) plan and company match

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, age, genetic trait, sexual orientation, national origin, disability status, or any other characteristic protected by law.Abrigo iscommitted to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, you may contact us atwith the subject line accommodation.