Training Consultant

Abrigo; Austin (TX); Remote; USD 70,000 - 100,000; Full time

Benefits offered by this job

Health benefits with HSA

401(k) plan and company match

Flexible PTO

Bank holidays

Job summary

Abrigo is seeking a Training Consultant to educate community financial institutions on our Financial Crimes solutions. You will deliver training virtually, onsite, or in a hybrid format to enable product adoption and successful implementations.

You''ll develop training materials, lead sessions, and partner with Product to incorporate client feedback. The role requires travel up to 20% domestically and a focus on clear, engaging instruction.

Qualifications

• 3+ years of experience training users on complex software products.
• 2+ years of banking experience, ideally in BSA/AML/CFT compliance and/or fraud.
• Strong presentation, training, and group facilitation skills.
• Ability to work independently, manage competing priorities, and take ownership of responsibilities.
• Willingness to travel domestically up to 20% of the time.

Responsibilities

• Develop proficiency across all functional areas of Abrigo’s Financial Crimes applications to support customer learning requirements.
• Demonstrate software proficiency by completing onboarding requirements.
• Deliver engaging training virtually, in-person and onsite across various solutions to support implementation and ongoing product adoption.
• Help clients understand how effective software usage supports their broader business needs.
• Collaborate with Product Development to maintain and enhance products based on client feedback.
• Improve internal processes to support a best-in-class client education program, including developing training materials and online learning content.
• Maintain records and operational systems in accordance with established processes.
• Lead Abrigo-sponsored client events.

Skills

Training experience

Banking experience

Presentation skills

Independent work

Adaptability

Communication skills

Client-focused mindset

Learn new software quickly

Troubleshooting

Travel willingness

Education

Bachelor’s degree or equivalent experience

Job description

Training Consultant

Education United States Austin, Texas Raleigh, North Carolina

Description

We provide technology that community financial institutions use to manage risk and drive growth. Our solutions automate key processes – from anti-money laundering to fraud detection to CECL readiness to lending workflows – empowering our customers by addressing their Enterprise Risk Management needs.

We are seeking a Training Consultant, reporting to the Manager of Client Education. This role focuses on training end users at community financial institutions on Abrigo’s Financial Crimes solutions. The Consultant provides the final component of a successful software implementation by ensuring users can effectively and efficiently use the products they purchase. Training may be conducted virtually, onsite, or a combination of both. The position can be based inRaleigh, NC, Austin, TX, or remote.

What You’ll Do:

• Develop proficiency across all functional areas of Abrigo’s Financial Crimes applications to support customer learning requirements.
• Demonstrate software proficiency by completing established 30-60-90 day onboarding requirements.
• Deliver engaging training virtually, in-person and onsite across various solutions to support implementation and ongoing product adoption.
• Help clients understand how effective software usage supports their broader business needs.
• Collaborate with Product Development to maintain and enhance products based on client feedback.
• Improve internal processes to support a best-in-class client education program, including developing training materials and online learning content.
• Maintain records and operational systems in accordance with established processes.
• Lead Abrigo-sponsored client events.

What You’ll Need:

• 3+ years of experience training users on complex software products.
• 2+ years of banking experience, ideally in BSA/AML/CFT compliance and/or fraud.
• Strong presentation, training, and group facilitation skills, with experience using audience-engagement methods appropriate for diverse audiences.
• Demonstrate ability to work independently, manage competing priorities, and take ownership of responsibilities from start to finish, and adapt as customer timelines shift.
• Highly adaptable and open to change, with a commitment to serving customer needs effectively.
• Excellent communication and facilitation skills- both in-person and virtually.
• A client-first mindset with a proactive approach to problem-solving and relationship management.
• Ability to learn new software programs quickly.
• Strong troubleshooting, reasoning, and problem-solving skills.
• Bachelor’s degree in a relevant field or equivalent professional experience.
• Willingness to travel domestically up to 20% of the time.

What You’ll Get:

• Market competitive total rewards package
• To be part of the Heart & SOUL of a winning company with an inspiring mission
• The opportunity to Make Big Things Happen
• Competitive salary along with full health benefits with an HSA option
• Flexible PTO and bank holidays
• 401(k) plan and company match

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, age, genetic trait, sexual orientation, national origin, disability status, or any other characteristic protected by law. Abrigo is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, you may contact us at [e-mail] with the subject line accommodation.