Training Assembly Customer Service Rep

8700 SEW-Eurodrive, Inc.; Bridgeport (NJ); On-site; USD 28,000 - 40,000; Full time

Benefits offered by this job

Medical Insurance

Life Insurance

Disability insurance

401(k) with company match

Paid vacation

Job summary

SEW-EURODRIVE in Bridgeport, NJ is seeking a Customer Service Representative (temporary to hire). The role focuses on training and mentoring for customers and associates, handling calls, and providing accurate information and service.

The position offers shift premiums for 2nd and 3rd shifts and a comprehensive benefits package starting from day one, with opportunities for advancement and ongoing training.

Qualifications

• Ability to follow instruction, written and verbal.
• Organize workload for timely accomplishment of work.
• Learn basics of power transmission equipment, nomenclature and catalog info.
• Communicate with all Company employees professionally.
• Handle stress and interact with others.

Responsibilities

• Follow up to provide accurate information and service.
• Take calls professionally and determine nature of the call.
• Research, use computers, complete forms and follow-ups to resolve inquiries.
• Obtain required information and respond to inquiries/requests.
• Complete paperwork and data entry (order entry) to accomplish actions.
• Assist other employees in a professional manner.
• Edit orders input into SAP/Configurator.

Skills

Instruction following

Workload organization

Power transmission knowledge

Professional communication

Stress management

Information research

Tools

SAP

Configurator

Job description

About the Role

Pay Range: $24.95 Per Hour - Bridgeport NJ - Temporary To Hire. The position involves enhancing the skills, abilities, knowledge and experience for SEW-EURODRIVE customers and associates. The mentor will assess, determine needs and train as needed. He/she will train and perform duties as a Customer Service Representative.

Top 5+ skills and abilities we are seeking in this Applicant:

• Ability to follow instruction, written and verbal.
• Ability to organize workload for timely accomplishment of work.
• Ability to learn and understand the basics of power transmission equipment, associated nomenclature and catalog information in order to meet customer needs and processing procedures.
• Ability to communicate with all Company employees in a businesslike and professional manner.
• Ability to appropriately handle stress and interact with others.

Top 5 skills and abilities we are seeking in this Applicant:

• Attain and keep current with the knowledge and skills required to provide information, service and assistance.
• Be available as assigned to accept all calls in a professional manner and determine the nature of the call.
• Take all possible action including research, working with computers, completing forms and other follow-up to expeditiously ensure that accurate information and service is provided.
• Obtain required information and respond when necessary to complete action on inquiries/requests received.
• Complete appropriate paperwork and associate computer data/order entry to accomplish required actions.
• Provide assistance to other employees in a businesslike and professional manner as required.
• Edit orders accurately for input into SAP/Configurator.

A 10% shift premium is paid for 2nd and 3rd shift positions. SEW-EURODRIVE provides a generous benefits package to all full time employee. These benefits start on DAY ONE! There is no monthly premium required for Employee's coverage.

Benefits

• Medical Insurance - Includes Medical, Dental, Vision, Audio, and Prescription Drug coverage + $125 annual reimbursement for purchase of eligible vitamins & minerals
• Life Insurance worth 2.5 times annual base pay. Includes Accidental Death & Dismemberment
• Disability - Includes both Short Term Disability and Long Term Disability
• Flexible Spending Account (FSA) for Medical and/or Dependent Care Made available annually during open enrollment
• Timely Evaluations with potential for a pay increase
• Paid Vacation - 2-weeks of vacation accrual per year to start, which increases after five years and ten years of service
• Holiday Pay - Twelve (12) paid holidays per year
• Retirement Benefits - Includes 401(k) with Profit Sharing Contribution and 200% Company Match on the first 3% that you defer to your 401K account
• Additional Paid Time Off (PTO) for hourly positions - Unused time is paid out annually
• Paid Parental Leave - To assist and support new parents with balancing work and family matters
• Onsite Clinic Services - On location medical services by licensed providers at no cost to employees
• Education Assistance Programs - Student Loan Repayment / Tuition Assistance options
• Counseling Resources - Easy and convenient access to professional counseling services online
• Wellness Resources - Utilizing a comprehensive, interactive, and personalized wellness program with potential to earn points for awards / gift cards
• Uniforms/Subsidies - Uniform subsidies and/or uniforms are provided for applicable roles, based on job requirements
• Safety Shoes - A subsidy for the annual purchase of OSHA approved safety shoes, based on job requirements
• Employee Assistance Programs - program to help employees navigate challenging life circumstances

Additional job requirements and responsibilities would be discussed during the interview process.

About the Company

SEW-EURODRIVE is a global leader in the power transmission and industrial motion technology. From airport logistics to industrial processes: we keep the world moving. SEW-EURODRIVE is known to provide our customers with quality products, expert advice, and world‑class service. We offer great opportunities and an excellent 100% paid group health plan for our full‑time employees.

This is a different company. Relationships matter. People matter. Maybe you want a career, not a job. Maybe SEW-EURODRIVE is what you've been looking for! If so, you could have the unique opportunity to create an impact with an international, family‑owned business promoting our portfolio of ‘best in class’ logistics solutions.