Training and Support Specialist

Jobs via Dice; Raleigh (NC); Hybrid; USD 52,730 - 70,000; Full time

Job summary

A leading company is seeking a Training and Support Specialist in Raleigh, NC. This hybrid role focuses on supporting organizational development through curriculum design, content development, and providing resources for employee learning. The position calls for strong writing and project management skills, with experience in instructional design preferred. This role does not require travel but involves working closely across various teams and stakeholders, ensuring effective communication and facilitation of educational resources.

Qualifications

• 3 years of experience in curriculum design and developing training materials for adult learners required.
• Strong content development skills are essential.
• Experience with adult learning practices and instructional design needed.

Responsibilities

• Support DHB initiatives and coordinate across business units.
• Draft learning resources, SOPs, and job aids.
• Facilitate live virtual meetings and events.

Skills

Curriculum design

Strong writing skills

Project management

Instructional design

Content development

Research skills

Communication

Presentation skills

Tools

Adobe Articulate 360

Microsoft Office

SharePoint

Canva

Camtasia

Menti

Job description

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Dice is the leading career destination for tech experts at every stage of their careers. Our client, Sage Group, is seeking the following. Apply via Dice today!

Raleigh, NC - Hybrid

The Client Division of Health Benefits requires the services of a Training and Support Specialist to support DHB Operations and the Organizational Development Team.

No travel is required. This is a Monday-Friday, 8-5 position. Hybrid model: the client will require 8 days per month onsite.

The Training and Support Specialist supports organizational initiatives and coordinates across our business units. Requirement-gathering skills will allow this position to coordinate with various stakeholders to gather specifications for content development. Project management skills will allow this position to communicate expectations and track progress updates across various business units.

Strong writing skills and the ability to draft resources to support employee learning, tips, and educational resources for employees, such as SOP's and job aids is essential. Good research skills. Instructional design and technical knowledge a must. This position will facilitate and support live virtual meetings and events. Strong presentation, communication, and collaboration skills are needed.

DHB prefers experience with the following tools: Experience using Microsoft Office. This position will likely need to draft documents and slide decks to support content development. The candidate will need experience utilizing and maintaining SharePoint. Adobe Articulate (Storyline and Rise), Canva, Camtasia, Menti, etc. Interest in continual learning and continuous improvement. Must be professional, respectful, communicate clearly and often, and act with integrity in all interactions.

This position works with: Associate Director of Organizational Development, 2 Training and Support Specialists, Learning and Development Consultant, Organizational Development Consultant, Administrative Support Specialist and DHB Interns.

Required/Desired Skills

Skill

Required /Desired

Amount

of Experience

Experience in curriculum design and developing training materials for adult learners

Required

3

Years

Understands the Medicaid Program that drive the efforts of the county, regional, and state staff who administer those programs.

Highly desired

3

Years

Strong content development skills needed.

Required

3

Years

Instructional design and technical knowledge needed

Required

3

Years

Adobe Articulate 360

Required

0

Experience with adult learning practices, principles and procedures in classroom and on-line presentations

Highly desired

0

This position will support live virtual meetings and events. Strong presentation, communication, and collaboration skills.

Required

3

Years

Preferred tools: Adobe Articulate & Camtasia, MS Teams, Microsoft products, Webex

Required

0

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Human Resources

• Industries

  Software Development

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