Training and Outreach Coordinator (12335)

Baltimore Crisis Response Inc; Baltimore (MD); On-site; USD 58,000 - 64,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

403(b) Retirement Plan

Paid PTO

Tuition Reimbursement

Professional Development Support

Job summary

CarePoint Response, Inc. in Baltimore, MD seeks a Training & Outreach Coordinator to coordinate and deliver mental health awareness, crisis-response, and suicide-prevention training across CPR’s community initiatives.

The role manages training schedules, logistics, and materials while engaging schools, emergency responders, veterans, and public-serving partners to expand access to crisis services. The ideal candidate will have a Bachelor's degree in a related field and proven experience in

Qualifications

• Bachelor's degree in a related field required.
• Experience in behavioral health training and crisis intervention.
• Experience with multi-agency coordination and community engagement.
• Experience with high-volume training logistics and records preferred.

Responsibilities

• Manage daily project operations, calendars, work plans, training logistics, host-site coordination, materials, records, and follow-up activities.
• Recruit and register school and youth-serving personnel, emergency responders, law enforcement, veterans and veteran-serving personnel, families, caregivers, faith leaders, and other public-serving participants.
• Coordinate and deliver Adult, Youth, and Public Safety Mental Health First Aid, QPR Gatekeeper Training, and project-specific crisis navigation content.
• Provide scenario-based instruction and skills practice on recognizing mental illness, suicide warning signs, trauma-responsive engagement, de-escalation, and crisis response.
• Reinforce correct use of 911, 988, mobile crisis, crisis residential care, screening, assessment, treatment, peer support, and other resources.
• Conduct at least 30 trainings for 500 key individuals each project year and support the goal of 1,500 trained over three years.
• Administer registration and attendance records, pre/post assessments, scenario-based competency checks, and satisfaction tools; conduct 90-day follow-ups.
• Develop, distribute, and coordinate quarterly verification materials and coordinate annual resource-guide trainings for agencies and community sessions.
• Participate in community well-being activities and advisory boards; coordinate partner communications and outreach campaigns.
• Maintain trainer-fidelity documentation, curriculum records, instructor credentials, and timely data submission; provide warm-handoff instructions when needed.
• Review results with the project team and implement corrective actions or improvements.

Skills

Behavioral health training

Adult learning

Crisis intervention

Community education

Engagement

Multi-agency coordination

Education

Bachelor's degree in Behavioral Health

Tools

Microsoft Office Suite

EHR/EMR systems

Job description

DescriptionTraining and Outreach Coordinator Baltimore, MD $58,000-$63,500 Annually Full-time| Shifts: 8:00AM-4:00PM| Monday-FridayHelp Clients Begin Their Path to Recovery.Provide behavioral health and substance use counseling services that support clients during treatment, including assessment, counseling, and care planning.About UsCarePoint Response, Inc. (CPR) is a nonprofit organization providing behavioral health crisis response services in Baltimore, including telephone crisis support, mobile crisis response teams, residential crisis services, and medical detoxification services. Since 1992, CPR has provided behavioral health crisis intervention and substance use treatment services for individuals experiencing mental health or substance use crises in Baltimore.The OpportunityWe are seeking a Training & Outreach Coordinator to coordinate and deliver mental health awareness, crisis-response, and suicide-prevention training through CPR’s Baltimore Community Mental Health Response and Linkage Initiative. In this role, you will manage training schedules, facilitate Mental Health First Aid and QPR trainings, coordinate community outreach activities, and develop educational materials to promote mental health awareness and crisis-response resources. You will collaborate with community partners, schools, emergency responders, and local organizations to strengthen behavioral health education, increase access to crisis services, and support community engagement.Essential FunctionsManage daily project operations, calendars, work plans, training logistics, host-site coordination, materials, records, and follow-up activities.Recruit and register school and youth-serving personnel, emergency responders, law enforcement, veterans and veteran-serving personnel, families, caregivers, faith leaders, and other public-serving participants.Coordinate and deliver selected Adult, Youth, and Public Safety Mental Health First Aid, QPR Gatekeeper Training, and project-specific crisis navigation content consistent with curriculum requirements and approved scope.Provide scenario-based instruction and skills practice on recognizing mental illness and serious mental illness, suicide warning signs, trauma-responsive engagement, safe verbal de-escalation, and appropriate crisis response.Reinforce correct use of 911, 988, mobile crisis, crisis residential care, screening, assessment, treatment, peer support, care coordination, and other community resources.Conduct at least 30 trainings for 500 key individuals each project year and support the three-year goal of 1,500 individuals trained. Administer registration and attendance records, pre/post assessments, scenario-based competency checks, participant satisfaction tools, and 90-day follow-up surveys.Support achievement of project learning targets, including improved knowledge, demonstrated competency, and reported use of training skills or resources.Develop, distribute, and coordinate quarterly verification of the behavioral health resource guide, crisis-response decision tree, wallet card, electronic toolkit, and QR-coded materials. Coordinate annual resource-guide trainings for up to 10 city and state agencies, quarterly community open sessions, and monthly presentations to local behavioral health collaboratives or convenings.Participate in at least 12 community well-being activities and at least four advisory boards, coalitions, or cross-system workgroups each year.Coordinate partner communications, quarterly meetings, outreach campaigns, newsletters, presentations, and feedback collection to strengthen training and referral pathways.Maintain trainer-fidelity documentation, curriculum records, instructor credentials, project files, and timely data submission to the Data and Quality Improvement Specialist. Provide trainees and partners with warm-handoff instructions and immediately elevate urgent or high-risk situations to the Clinical Linkage and Crisis Coordination Lead or appropriate emergency service.Review training, outreach, satisfaction, and competency results with the project team and implement approved corrective actions or instructional improvements.QualificationsQualificationsEducation: Bachelor's degree in Social Work, Psychology, Public Health, Education, Communications, Human Services, or a related field, RequiredEquivalent relevant education and experience may be considered.Experience: Experience in behavioral health training, adult learning, crisis intervention, community education, engagement, and multi-agency coordination, Required. Experience with diverse Baltimore City organizations and high-volume training logistics, records, and follow-up, PreferredSkills & Requirements:Valid, unrestricted driver’s license (required).Proficiency with Microsoft Office Suite (required).Experience with EHR/EMR systems (preferred).Why Join CarePoint Response Make a direct impact in clients’ recovery journey. Medical, Dental, and Vision Insurance. 403(b) Retirement Plan. Generous PTO – Vacation, Sick, Personal, and Holidays. Tuition Reimbursement & Professional Development Support. Be part of an innovative, mission-driven team transforming behavioral health care.