Peer and Counselor Supervisor (12326)

CarePoint Response, Inc.; Maryland; Remote; USD 63,000 - 77,000; Full time

Benefits offered by this job

Medical, Dental, and Vision Insurance

403(b) Retirement Plan

Generous PTO – Vacation, Sick,Personal

Tuition Reimbursement & Professional

Job summary

CarePoint Response, Inc. in Remote, United States, seeks a Peer Support Supervisor to lead peer staff across call center, mobile crisis, and residential programs. This role provides supervision, mentorship, and guidance in challenging situations to promote recovery-focused care.

The ideal candidate has 2+ years in peer recovery, a Peer Support Supervisor Certification, and strong communication and de-escalation skills. This is a full-time, remote position with a competitive salary and benefits.

Qualifications

• High school diploma or equivalent (Associate’s or bachelor’s in psychology, social work, counseling, or related field preferred)
• Peer Support Supervisor Certification is required
• Strong typing, written communication, and crisis de-escalation skills; minimum of two years in peer recovery

Responsibilities

• Provide supervision, coaching, and mentorship to peer staff across call center, mobile crisis, and residential programs
• Develop and implement performance improvement plans; document supervision activities
• Offer real-time consultation during high-risk or complex situations and assist with safety planning
• Foster relationships with community resources and coordinate onboarding/training for new hires
• Participate in on-call or after-hours support as needed

Skills

Crisis de-escalation

Written communication

Typing

Education

Associate’s or bachelor’s in psychology, social work, counseling, or related field preferred

Job description

**Peer and Counselor Supervisor**Remote $70,000 Annually Full-Time | Shifts: 9:00AM-5:00PM | Monday- FridayBeing the Leader Communities Need in Moments of Crisis.---**About Us**CarePoint Response is a nationally recognized nonprofit and Baltimore’s only comprehensive crisis response system. Since 1992, we’ve been at the forefront of behavioral health crisis care — providing timely, community-based services for individuals and families experiencing mental health and substance use challenges.---**The Opportunity**We’re seeking a **Peer Support Supervisor** to join **CarePoint Response** and provide leadership, guidance, and oversight to our Peer Support Specialists across our Call Center, Mobile Crisis Response, and Residential programs. In this role, you’ll play a key part in supporting staff development, promoting recovery-oriented practices, and ensuring the delivery of high-quality, compassionate, and trauma-informed crisis services.You’ll provide structured supervision, coaching, and mentorship to peer staff while offering guidance during complex or high-risk situations. Through collaboration with program leadership, ongoing training, and community partnerships, you’ll help strengthen our peer support services, empower staff to grow professionally, and ensure individuals experiencing mental health and substance use crises receive the support they deserve. ---**What You’ll Do*** Work collaboratively with members of the mobile crisis team, call center and residential units.* Create performance improvement plans for staff when necessary* Provide regular documentation for supervision.* Offer real-time consultation and support to staff managing high-risk or complex situations, including de-escalation and safety planning.* Model behavior and ethics to the peer specialist* Provide support and supervision to peer specialists.* Builds relationships with addiction, mental health, homeless outreach providers, peer recovery supports and other community resources* Maintains professional open, effective, and appropriate communication with clients, BCRI staff, management, outside agencies and the public* Empower staff to become self-advocates for their own recovery/wellness* Provide consistent support through one-on-one supervision, team meetings, debriefings after crisis calls, and ongoing mentorship.* Coaching and mentoring peer staff, facilitating training and assisting with onboarding of new hires* Participate in on-call or after-hours support as needed## Qualifications**Qualifications*** High school diploma or equivalent (Associate’s or bachelor’s in psychology, social work, counseling, or related field preferred).**Credentials*** Peer Support Supervisor Certification is required**Experience*** Strong typing, written communication, and crisis de-escalation skills.* minimum of two years of experience working in the field of peer recovery ---**Why Join CarePoint Response** Medical, Dental, and Vision Insurance. 403(b) Retirement Plan Generous PTO – Vacation, Sick, Personal, and Holidays. Tuition Reimbursement & Professional Development Support. Be part of an innovative, impact-driven team shaping the future of crisis care.---**Make a Difference. Lead with Compassion.** This is more than a leadership role — it’s a chance to help individuals and families find stability in their most vulnerable moments. Apply today and become a guiding force for change.