Training and Development Specialist

Lotte Hotel Guam, LLC; Tamuning (GU); On-site; Confidential; Full time

Job summary

Lotte Hotel Guam, LLC is seeking a Training and Development Specialist in Tamuning, Guam. The successful candidate will utilize hotel systems to analyze departmental performance and identify training needs. Responsibilities include developing and delivering training programs focused on customer service, coordinating onboarding sessions, and evaluating employee progress. A Bachelor's degree in Human Resources, Education, Business Administration, or a related field is required. Join us to enhance employee skills and support their growth in a thriving environment.

Qualifications

• Bachelor's degree in Human Resources, Education, Business Administration, or a related field is required.

Responsibilities

• Utilize hotel systems to analyze departmental performance.
• Identify employee training needs and tailor educational content.
• Develop and deliver training programs focused on customer service skills.
• Coordinate onboarding and orientation sessions.
• Evaluate training effectiveness and employee progress.
• Maintain training records and compliance documentation.
• Support employee growth and career development.

Education

Bachelor’s degree in Human Resources

Bachelor’s degree in Education

Bachelor’s degree in Business Administration

Bachelor’s degree in a related field

Job description

Tasks

Lotte Hotel Guam LLC seeks Training and Development Specialist to utilize hotel systems and analyze departmental performance to identify employee training needs and skill gaps and tailor educational content accordingly. Develop and deliver training programs and workshop sessions focused on customer service skills, aligning with hotel standards. Coordinate onboarding and orientation sessions to integrate training goals with overall hotel operations and service quality. Evaluate training effectiveness and employee progress to ensure long-term operational stability and a well‑prepared employee base. Maintain training records and compliance documentation. Support employee growth and career development.

Requirements

• Bachelor’s degree in Human Resources, Education, Business Administration, or a related field is required