Hospitality Training & Development Generalist

Black Desert Resort; Ivins (UT); On-site; USD 33,000 - 36,000; Full time

Job summary

Black Desert Resort in Southern Utah is seeking a Training and Development Generalist to lead new-hire orientation, deliver hands-on employee training, and support resort-wide learning initiatives. You will maintain training records, coordinate learning activities, and partner with department leaders to ensure consistent training execution.

The role emphasizes engaging team members, reinforcing service standards, and building operational knowledge, with on-site work and a pay rate of

Qualifications

• Associate's degree required; Bachelor's degree in Human Resources, Hospitality, Education, Business, or related field preferred, or an equivalent combination of education and experience.
• Two or more years of experience in employee training, hospitality operations, human resources, or related field.
• Experience facilitating orientation, group training, presentations, or employee development programs preferred.
• Confident and engaging public speaker with the ability to connect with diverse audiences.
• Strong knowledge of adult learning principles and interactive training techniques preferred.

Responsibilities

• Facilitate new-hire orientation, creating an engaging and welcoming introduction to Black Desert Resort's culture, values, service standards, and workplace expectations.
• Deliver interactive training sessions focused on guest service excellence, Forbes service standards, workplace skills, and other assigned learning topics.
• Facilitate refresher training, departmental learning initiatives, and continuing education programs for team members.
• Assist in developing and updating training presentations, activities, learning materials, and facilitator resources.
• Reinforce consistent application of resort service standards in department standups.
• Observe and facilitate training sessions, gather participant feedback, and recommend improvements to learning programs.
• Support leadership development workshops and employee growth initiatives under the direction of the Senior Training and Development Manager.
• Coordinate training schedules, classrooms, materials, equipment, and other resources necessary for successful program delivery.
• Maintain accurate training attendance, completion records, certifications, and learning documentation.
• Monitor required training completion and communicate outstanding requirements to employees and department leaders.
• Prepare training communications, calendars, and educational content for internal platforms, including Beekeeper/Connect.
• Support employee engagement, resort culture, and other People Services initiatives as assigned.

Skills

Public speaking

Training delivery

Interpersonal skills

Employee development

Education

Associate's degree

Bachelor's degree preferred

Tools

PowerPoint

Learning Management System

Job description

Black Desert Resort in Southern Utah is seeking a Training and Development Generalist to lead new-hire orientation, deliver hands-on employee training, and support resort-wide learning initiatives. You will maintain training records, coordinate learning activities, and partner with department leaders to ensure consistent training execution.

The role emphasizes engaging team members, reinforcing service standards, and building operational knowledge, with on-site work and a pay rate of