Customer Service Learning & Development Specialist

Lotte Hotel Guam, LLC; Tamuning (GU); Presencial; Confidential; Tempo integral

Resumo da oferta

Lotte Hotel Guam, LLC is seeking a Training and Development Specialist in Tamuning, Guam. The successful candidate will utilize hotel systems to analyze departmental performance and identify training needs. Responsibilities include developing and delivering training programs focused on customer service, coordinating onboarding sessions, and evaluating employee progress. A Bachelor's degree in Human Resources, Education, Business Administration, or a related field is required. Join us to enhance employee skills and support their growth in a thriving environment.

Qualificações

• Bachelor's degree in Human Resources, Education, Business Administration, or a related field is required.

Responsabilidades

• Utilize hotel systems to analyze departmental performance.
• Identify employee training needs and tailor educational content.
• Develop and deliver training programs focused on customer service skills.
• Coordinate onboarding and orientation sessions.
• Evaluate training effectiveness and employee progress.
• Maintain training records and compliance documentation.
• Support employee growth and career development.

Formação académica

Bachelor’s degree in Human Resources

Bachelor’s degree in Education

Bachelor’s degree in Business Administration

Bachelor’s degree in a related field

Descrição da oferta de emprego

Lotte Hotel Guam, LLC is seeking a Training and Development Specialist in Tamuning, Guam. The successful candidate will utilize hotel systems to analyze departmental performance and identify training needs. Responsibilities include developing and delivering training programs focused on customer service, coordinating onboarding sessions, and evaluating employee progress. A Bachelor's degree in Human Resources, Education, Business Administration, or a related field is required. Join us to enhance employee skills and support their growth in a thriving environment.