Training and Development Manager

Our Billing Co; Buffalo (NY); On-site; USD 75,000 - 105,000; Full time

Benefits offered by this job

Competitive benefits package

Job summary

A healthcare organization in Buffalo is seeking a full-time Training and Development Manager. This role involves designing and managing training programs that enhance employee skills and align with business objectives. The ideal candidate has strong knowledge in adult learning principles, excellent presentation skills, and proven experience in training program management. A competitive benefits package is offered, along with an annual salary range of $75,000 to $105,000 depending on experience and qualifications.

Qualifications

• Proven experience in managing training programs and leading teams.
• Certification in training and development (e.g. CPTM, ATD) a plus.

Responsibilities

• Design and implement training programs that enhance employee skills.
• Manage training budget and resources effectively.
• Evaluate training effectiveness through feedback and metrics.

Skills

Adult learning principles

Instructional design

Presentation skills

Data analysis

Learning management systems

Microsoft Office Suite

Education

Bachelor's degree in Human Resources, Education, Business Administration or related field

Associate’s degree with 5-7 years of experience

High School Diploma with 8-10 years of experience

Tools

Articulate

Captivate

Job description

Our Billing Co. is seeking a full timeTraining and Development Manager to join our team!

The Training and Development Manager is responsible for designing, implementing, and managing revenue cycle training programs that enhance employee skills and knowledge across the organization. This role focuses on aligning training initiatives with business objectives and fostering a culture of continuous learning and improvement. The ideal candidate will have a strong background in adult learning principles, instructional design, revenue cycle and training management.

Essential Functions

• Acts as staff resource and role model for ethical, professional conduct.
• Monitors training programs and identifies areas in need of improvement.
• Leads and mentors training coordinators and specialists, providing guidance and support for their professional development.
• Assess training needs and develop comprehensive training programs that support organizational goals.
• Designs engaging training materials, including e-learning modules, workshops, and resources.
• Facilitates training sessions, workshops, and seminars to enhance employee skills and competencies.
• Evaluates the effectiveness of training programs through assessments, feedback, and performance metrics.
• Collaborates with department heads and subject matter experts to ensure training aligns with specific departmental needs.
• Implements feedback mechanisms to continuously improve training programs and address employee needs.
• Manages the training budget, ensuring effective allocation of resources and cost-effective training solutions.
• Identifies external training vendors and negotiates contracts as necessary.
• Tracks training metrics and outcomes to measure the impact of training initiatives on employee performance and organizational goals.
• Prepares and presents reports on training effectiveness and program success to senior leadership.
• Participates in the hiring, onboarding, and ongoing training processes of training coordinators.
• Delegates duties and projects to appropriate staff, and monitors for accurate and prompt completion.
• Stays apprised of all relevant regulations, standards, and directives from regulatory agencies and third‑party payers.
• Stays apprised of changing healthcare trends and leverages technology and automation to develop and deliver new products and services to customers.
• Demonstrates knowledge of safety policies and procedures and actively maintains a safe and positive work environment.
• Carries out other assignments or special projects as required.

Role Specific Functions

• Assess training needs and develop comprehensive training programs that support organizational goals.
• Designs engaging training materials, including e-learning modules, workshops, and resources.
• Facilitates training sessions, workshops, and seminars to enhance employee skills and competencies.
• Evaluates the effectiveness of training programs through assessments, feedback, and performance metrics.
• Collaborates with department heads and subject matter experts to ensure training aligns with specific departmental needs.
• Implements feedback mechanisms to continuously improve training programs and address employee needs.
• Manages the training budget, ensuring effective allocation of resources and cost-effective training solutions.
• Identifies external training vendors and negotiates contracts as necessary.
• Tracks training metrics and outcomes to measure the impact of training initiatives on employee performance and organizational goals.
• Prepares and presents reports on training effectiveness and program success to senior leadership.

Minimum/Preferred Qualifications

• Bachelor’s degree in Human Resources, Education, Business Administration or a related field with 1-3 years’ experience in training and development, instructional design, revenue cycle or a related field.
• Associate’s degree in Human Resources, Education, Business Administration or a related field with 5-7 years’ experience in training and development, instructional design, revenue cycle or a related field.
• HS Diploma with 8-10 years’ experience in training and development, instructional design, revenue cycle or a related field.
• Proven experience in managing training programs and leading teams.
• Certification in training and development (e.g. CPTM, ATD) a plus.

Knowledge, Skills and Abilities

• Strong knowledge of adult learning principles and instructional design methodologies.
• Excellent presentation, facilitation, and communication skills.
• Ability to analyze data and use insights to inform training strategies.
• Proficient in learning management systems (LMS) and e-learning development tools (e.g., Articulate, Captivate).
• Exemplary problem-solving and conflict-resolution skills.
• Detail-oriented.
• Skilled in synthesizing a wealth of information.
• Exhibits excellent time management and prioritization abilities.
• Communicates effectively both one-on-one and in a group setting.
• Capable of following and providing detailed instructions both orally and through written communication.
• Extensive experience working with Microsoft Office Suite (Word, Excel, PowerPoint, Outlook, Access, Project).

Our Billing Co. offers a competitive benefits package!

Pay Range: $75,000 - $105,000

Individual annual salaries/hourly rates will be set within the job's compensation range, and will be determined by considering factors including, but not limited to market data, education, experience, qualifications, and expertise of the individual and internal equity considerations.