Revenue Cycle Operations & Quality Assurance Trainer

Children's National Hospital; Silver Spring (MD); On-site; USD 67,350 - 112,257; Full time

Job summary

A healthcare institution in Silver Spring is seeking a Revenue Cycle Operations and Quality Assurance Trainer. This role involves designing and facilitating training programs, delivering sessions to employees, and collaborating on quality outcomes. Candidates should have a Bachelor's degree and experience in training and revenue cycle operations. Strong communication and presentation skills are essential for success in this role.

Qualifications

• 3 years experience in developing and facilitating training materials.
• 3 years in revenue cycle operations.
• Certification in ATD or DDI required within one year.

Responsibilities

• Design and develop training programs.
• Deliver training sessions to staff.
• Evaluate effectiveness of training programs.

Skills

Presentation skills

Analytical skills

Oral communication

Written communication

Education

Bachelor's Degree

Tools

Microsoft Office

Adobe Captivate

Articulate Storyline

Job description

Overview

The Revenue Cycle Operations and Quality Assurance Trainer will design, develop and facilitate the training and development programs. Should possess strong presentation skills in order to effectively deliver training and orientation sessions to employees. Maintain documentation of training activities. Handle registration and training logistics. Prepare and administer competency tests. Collaborate in implementing, facilitating, monitoring and measuring quality outcomes.

Base pay range

$67,350.40/yr - $112,257.60/yr

Minimum Education

Bachelor's Degree (Required)

Minimum Work Experience

• 3 years experience developing, planning and facilitating training materials, performance improvement and program management. Strong analytical, oral, and written communication & presentation skills. (Required)
• 3 years Revenue cycle related functions in conjunction with training (Required)

Required Skills/Knowledge

• Association of Talent Development (ATD) or Development Dimensions International (DDI) certification completed within first year of hire
• Demonstrated experience in developing and conducting employee training programs, especially for scheduling and registration systems.
• Experience using Microsoft Publisher, Microsoft Office, internet and CNHS Intranet.
• Functional Accountabilities: Experience with Adobe Captivate or Articulate Storyline strongly preferred.

Training Development

• Assist in the design, development and coordination of training sessions, programs and competency testing staff.
• Prepare, assemble and revise course materials as requested to meet customer needs.
• Achieve and maintain a solid understanding of the business environment as a whole, include business practices, processes and strategy.

Training Implementation

• Conduct training, development, competency testing and general clinic orientation sessions for staff.
• Assist in evaluation of effectiveness of training programs.
• Develop presentation materials, lead meetings and facilitate workgroups

Training Logistics

• Maintain training documentation, include registration and completion records.
• Maintain master training calendar, ensure availability of equipment, space and materials.
• Handle registration and training logistics.
• Prepare course advertising materials; coordinate schedule of external and internal training resources.
• Communicate all set ups of training sessions and ensure necessary materials and supplies are available.

Quality Measures

• Follow-up with staff in-person after completion of trainings to ensure comprehension.
• Work with management team to provide additional support including coaching and in-services.
• Collaborate with training team to incorporate findings into future training material.
• Support the development quality management measures and drive process improvements across Revenue Cycle Operations.
• Facilitate, and measure regular quality audits across the Revenue Cycle areas to ensure areas meet organizational objectives
• Conduct quality audits and provide feedback to division leadership
• Facilitate and coordinate training and process improvement initiatives based on quality audit results.
• Provide analysis of the quality metrics and updates on Revenue Cycle dashboard.
• Identify and facilitate lean initiatives for areas the fail to meet performance metrics

Training /Quality Program Improvement

• Compile training and development data and assist in recommending program/course modifications to meet training objectives; include results of feedback tool and evaluate feedback trends.
• Coordinate data collection process to develop, collect, analyze, report and measure multiple quality improvement initiatives.
• Apply quality management and process improvement principles and tools, using strong

Safety

• Speak up when team members appear to exhibit unsafe behavior or performance
• Continuously validate and verify information needed for decision making or documentation
• Stop in the face of uncertainty and takes time to resolve the situation
• Demonstrate accurate, clear and timely verbal and written communication
• Actively promote safety for patients, families, visitors and co-workers
• Attend carefully to important details - practicing Stop, Think, Act and Review in order to self-check behavior and performance

Job Details

• Primary Location: Maryland-Silver Spring
• Work Locations: Dorchester
• Job: Non-Clinical Professional
• Organization: Finance
• Position Status: R (Regular)
• Shift: Day
• Work Schedule: 8:30am - 5:00pm