Staff Development Specialist - Revenue Cycle Billing

UNC REX Healthcare; Raleigh (NC); Hybrid; USD 29,000 - 41,000; Full time

Job summary

UNC Health in Raleigh, NC, is seeking a Training Coordinator to assess educational needs and develop training programs across a business unit. The role supports system-wide planning, creates instructional materials, and conducts trainee orientation to improve processes and compliance.

The position emphasizes developing and maintaining reference documentation, coordinating training on departmental computer apps, and participating in IMPACT Care initiatives to boost efficiency and patient care

Qualifications

• Bachelor's degree in an appropriate discipline (or equivalent combination of education, training and experience).
• Two (2) years of administrative support experience if a Bachelor's degree.
• Six (6) years of administrative support experience if an Associate's degree.
• Ten (10) years of administrative support experience if a High School diploma or GED.

Responsibilities

• Assesses training needs of employees through analysis of reported issues, tracking of business metrics, and external data gathering techniques. Develops training plans/programs based on needs assessments.
• Assists in developing long and short-term plan for training across all departmental business operations.
• Composes and develops instructional training, orientation materials, and systems. Develops and maintains internal source of reference documentation for use in providing guidance to users, resolving issues, and future program development.
• Conducts training and orientation on policies, procedures, systems, and process flow. Trains users on departmental computer applications and their role throughout the business operation. Conducts training sessions for new employees and refresher courses for other employees.
• Develops and implements the IMPACT Care program. Improves the goals for the year which are expenses and efficiency reduction. Monitors staff actions related to patient care and safety, regulatory or compliance bodies and other relevant indicators of quality.
• Ensures that current standards of practice, compliance, and regulations are met. Ensures compliance with regulatory organizations, such as the JC, AORN, CDC, HHARM.
• Participates in system wide initiatives to improve efficiency and reach institutional goals and objectives.
• Provides support functions such as purchasing training materials and systems, maintaining training records, and making logistical arrangements.

Education

Bachelor’s degree

Associate’s degree

High School diploma or GED

Job description

Description

Your passion belongs at UNC Health. Join more than 56,000 teammates working together to improve the health and well-being of the communities we serve across North Carolina.

Summary:
Assesses educational needs for a business unit and creates and presents training programs to meet those needs. Participates in and assists with planning for system wide training programs.

Responsibilities:
1. Assesses training needs of employees through analysis of reported issues, tracking of business metrics, and external data gathering techniques. Develops training plans/programs based on needs assessments.
2. Assists in developing long and short-term plan for training across all departmental business operations.
3. Composes and develops instructional training, orientation materials, and systems. Develops and maintains internal source of reference documentation for use in providing guidance to users, resolving issues, and future program development.
4. Conducts training and orientation on policies, procedures, systems, and process flow. Trains users on departmental computer applications and their role throughout the business operation. Conducts training sessions for new employees and refresher courses for other employees.
5. Develops and implements the IMPACT Care program. Improves the goals for the year which are expenses and efficiency reduction. Monitors staff actions related to patient care and safety, regulatory or compliance bodies and other relevant indicators of quality. Initiates actions related to interdepartmental and intradepartmental communication to improve patient and staff processes. Incorporates process management in the change process to staff/physicians/ colleagues.
6. Ensures that current standards of practice, compliance, and regulations are met. Ensures compliance with regulatory organizations, such as the JC, AORN, CDC, HHARM.
7. Participates in system wide initiatives to improve efficiency and reach institutional goals and objectives.
8. Provides support functions such as purchasing training materials and systems, maintaining training records, and making logistical arrangements.
9. Use confidentiality when dealing with employees and customers. Expected to safeguard confidential information and only use or disclose it as expressly authorized or specifically required in the course of performing their specific job duties.

Other Information

Other information:
Education Requirements:
Bachelor’s degree in an appropriate discipline (or equivalent combination of education, training and experience).
Licensure/Certification Requirements:
No licensure or certification required.
Professional Experience Requirements:
If a Bachelor's degree: Two (2) years of administrative support experience.
If an Associate's degree: Six (6) years of administrative support experience.
If a High School diploma or GED: Ten (10) years of administrative support experience.
Preferred Experience: Transplant Billing experience, including, but not limited to: hospital/physician billing processes and global/episodic payer processes, including bundled payouts.

Knowledge/Skills/and Abilities Requirements:

Job Details

Legal Employer: NCHEALTH

Entity: Shared Services

Organization Unit: Revenue Cycle Billing

Work Type: Full Time

Standard Hours Per Week: 40.00

Salary Range:$20.74 - $29.52 per hour (Hiring Range)

Pay offers are determined by experience and internal equity

Work Assignment Type: Hybrid

Work Schedule: Day Job

Location of Job: US:NC:Raleigh

Exempt From Overtime: Exempt: No

This position is employed by NC Health (Rex Healthcare, Inc., d/b/a NC Health), a private, fully-owned subsidiary of UNC Health Care System, in a department that provides shared services to operations across UNC Health Care; except that, if you are currently a UNCHCS State employee already working in a designated shared services department, you may remain a UNCHCS State employee if selected for this job.

Qualified applicants will be considered without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, disability, status as a protected veteran or political affiliation.
UNC Health makes reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as applicants and employees with disabilities. All interested applicants are invited to apply for career opportunities. Please email [e-mail] if you need a reasonable accommodation to search and/or to apply for a career opportunity.