Training Analyst (Remote) - Physicians Billing Service

Acord (association For Cooperative Operations Research And Development); St. Louis (MO); Remote; USD 49,000 - 83,000; Full time

Job summary

An established industry player is seeking a dynamic Training Analyst to enhance the skills of approximately 3,000 end-users in Epic applications. This role involves developing curriculum, conducting training sessions, and collaborating with clinical departments to ensure effective learning outcomes. The ideal candidate will possess strong customer service skills and a passion for education, utilizing adult learning techniques to deliver engaging training programs. Join a team that values innovation and professional growth, and contribute to improving healthcare operations in a collaborative environment.

Qualifications

• 2 years in Medical Information and Clinical Operations.
• Experience with Epic Applications is essential.

Responsibilities

• Develop and deliver training programs for Epic applications.
• Collaborate with clinical departments to enhance training materials.

Skills

Academic Presentations

Adult Learning Theory

Customer Service

Facilitation

Teaching

Training Coordination

Oral Communications

Written Communication

Time Management

Leadership

Education

Bachelor's degree preferred

Tools

Microsoft PowerPoint

Microsoft Word

Epic Applications

Allscripts

Job description

Scheduled Hours

40

Position Summary

The position requires a working knowledge of Epic products, healthcare operations in a clinical setting and/or patient accounting, superior customer service skills, and the willingness and ability to function as part of a dynamic team. The Training Analyst will develop curriculum, lesson plans, test data for their respective application, and participate in the design, build, and validation of both the application and the training environments used for in-class training. Responsible for presenting education programs for new and existing system applications to end-users of Epic systems.

Job Description

Primary Duties & Responsibilities:

• Provides training for new and existing Epic applications for approximately 3,000 end-users at the School of Medicine.
• Provides proficiency training for key leaders and physicians requiring knowledge of Epic.
• Incorporates adult learning techniques, creativity, and best practices to achieve desired outcomes.
• Pilots new courses, collects feedback, and delivers training confidently to co-workers, physicians, and leadership.
• Develops curriculum, including practice exercises and assessments, and builds training test environments for new applications.
• Participates in design, build, and validation sessions with FPP Information Systems.
• Takes a leadership role in promoting system initiatives.
• Researches and contributes to the design, development, and revision of course materials.
• Maintains current training programs and updates existing materials and job aids.
• Builds partnerships across the School of Medicine, acting as liaison between clinical departments and Physicians Billing Service.
• Provides consulting on office procedures, policies, and setup.
• Develops and delivers training solutions to maximize departmental performance.
• Engages in reading and attending courses related to training and development.

Working Conditions

Job Location/Working Conditions:

• Normal office environment.
• Patient care setting.

Physical Effort:

• Sitting at desk or table.
• Standing or walking.
• Occasional lifting (25 lbs or less).

Equipment:

• Office equipment.

The above statements describe general work nature and are not exhaustive. Management may revise duties as needed.

Required Qualifications

Education: No diploma, certification, or degree required.

Certifications: No specific certifications required.

Work Experience: 2 years in Medical Information, Clinical Operations, Accounts Receivable Fields, and 2 years in Epic Applications.

Skills: Not applicable.

Driver's License: Not required.

More About This Job

WashU seeks motivated individuals aligned with our core principles.

Preferred Qualifications

Education: Bachelor's degree preferred.

Certifications: None beyond required qualifications.

Work Experience: No additional beyond required qualifications.

Skills: Academic Presentations, Adult Learning Theory, Allscripts, Confidential Data Handling, Customer Service, Facilitation, Healthcare, Leadership, Learning Strategies, Microsoft PowerPoint, Microsoft Word, Oral Communications, People Management, Teaching, Time Management, Training Abilities, Training Coordination, Training Programs, Working Independently, Written Communication.

Grade

G10

Salary Range

$49,700 - $82,100 annually, based on qualifications and performance.