Trainer, Food & Beverage - CFA

Entertainment Places; Orlando (FL); On-site; USD 21,000 - 28,000; Full time

Benefits offered by this job

Free park admission

Discounts on park tickets for family &

Park discounts on food & merchandise

Scholarship opportunities

Exclusive employee events and giveaway

Job summary

SeaWorld Parks & Entertainment is seeking enthusiastic ambassadors to support the Food & Beverage team at Orlando. You will train new hires, ensure adherence to safety and sanitation standards, and model the professional behavior expected in a dynamic theme park environment.

The role requires hands-on training delivery, strong customer service, and the ability to work indoors and outdoors in varying weather. Benefits include park admission and family discounts, plus exclusive events.

Qualifications

• Must have minimum of 6 months experience in Food & Beverage.
• Must be a current part time or full-time ambassador.
• Must have strong written and verbal communications skills.
• Must be able to communicate effectively with ambassadors, guests and leadership.
• Must have strong guest service skills and a desire to assist others.
• Must be able to multi-task.
• Must have Safe Staff certification.
• Must have completed RCS Responsible Vendor Training (alcohol) training.
• Must remain compliant with all training offered by the Food & Beverage Department.
• Must be comfortable with all food types and allergens and follow policies.

Responsibilities

• Teach new hires how to effectively execute the role of team member.
• Hold new team members accountable for completing the assigned trainings.
• Communicate clearly to new hires about expectations and standards.
• Model behaviors expected of a Food & Beverage team member.
• Understand food sanitation, cleanliness standards, and health requirements; follow policies.
• Conduct Facility Culinary Foundations Training and safety training for new team members.
• Train On the Job Trainer station tools and related processes.
• Monitor progress, conduct a 14-day safety check and redirect as needed.
• Communicate effectively with ambassadors, guests and park leadership.
• Perform other duties as required.

Skills

Guest service

Communication

Multitasking

Written and verbal communication

Education

High school diploma or equivalent

Job description

At SeaWorld, we're passionate about caring for animals. In fact, we've already rescued over 40,000 animals (and counting!). And we can save you from being stuck in just another job. Join us and help bring joy, excitement, and lasting memories to people from around the world. We're seeking enthusiastic, dedicated, and hard-working individuals to become our Ambassadors. Join us and play an important part on our incredible team!

Scope of Position Trainers are the mentors of new hires. They are expected to teach new hires how to effectively execute the role of team member.

What you get to do:

• Ensure new team members are given a firm foundation
• Holding new team members accountable for completing the assigned trainings
• Communicate clearly to new hires about expectations and standards
• Must be able to consistently model behaviors expected of a Food & Beverage team member
• Must be able to understand food sanitation, cleanliness standards, federal, state and local health requirements and consistently follow all company and departmental policies
• Must be able to conduct Facility Culinary Foundations Training for new team members within assigned facility, including conducting facility tours and all safety related training
• Must be able to demonstrate knowledge of and train "On the Job Trainer" station tools
• Must be able to monitor the progress of new team members, conduct a 14 days safety check and re-redirect behavior if needed
• Must be able to communicate effectively with team members and members of park leadership
• Must be able to perform other miscellaneous duties as required

What it takes to succeed:

• Must have minimum of 6 months experience in Food & Beverage
• Must be a current part time or full-time ambassador
• Must have strong written and verbal communications skills
• Must be able to communicate effectively with ambassadors, guests and leadership
• Must have strong guest service skills and a desire to assist others
• Must be able to multi-task
• Must have high school diploma or equivalent
• Must have Safe Staff certification
• Must have completed RCS Responsible Vendor Training (alcohol) training
• Must remain compliant with all training offered by the Food & Beverage Department
• Must be comfortable and able to work with all food types, including food allergens in any dining facility
• Must be able to successfully complete Facility Trainer audition
• Must be comfortable to working around fumes/dust/odor
• Must be able to work both indoors and outdoors in varying weather conditions
• Must be able to work with and around chemicals

The perks of the position:

• FREE park admission
• Discounts on park admission tickets and passes for family and friends
• Park discounts on food, merchandise, etc.
• Scholarship opportunities
• Exclusive employee events and giveaways

EEO Employer: SEAWORLD PARKS & ENTERTAINMENT IS AN EQUAL OPPORTUNITY EMPLOYER. ALL APPLICANTS WILL BE CONSIDERED WITHOUT REGARD TO AGE, RACE, COLOR, RELIGION, SEX, NATIONAL ORIGIN, SEXUAL ORIENTATION, PREGNANCY, GENDER IDENTITY OR EXPRESSION, DISABILITY OR COVERED VETERAN STATUS.

United Parks & Resorts is a world-renowned leader in the themed-park and entertainment industry. Our success is built on a passion for caring for animals and a dedication to delivering positive, memorable experiences to people from around the world. We’re also committed to helping ambitious people achieve their professional best. We’re always seeking exceptionally skilled and knowledgeable individuals for a variety of roles throughout our organization.