Department Trainer, Food & Beverage

Entertainment Places; San Antonio (TX); On-site; USD 36,000 - 60,000; Full time

Benefits offered by this job

Free park admission

Discounts on park tickets for family &

Park discounts on food, merchandise, &

Scholarship opportunities

Exclusive employee events

Job summary

SeaWorld Parks & Entertainment in San Antonio is seeking enthusiastic trainers to become Ambassadors. You will conduct training, safety coaching, and station instruction, ensuring quality, teamwork, and guest satisfaction.

Responsibilities include ongoing coaching, trend analysis, scheduling support, and maintaining training records. A High School Diploma is required, with strong communication and multitasking abilities; weekends and holidays may be required.

Qualifications

• Must have a High School Diploma or Equivalent.
• Proven experience delivering training, teaching, or presenting is a plus.
• Strong verbal and written communication skills with the ability to present to groups.
• Ability to foster a cooperative team environment and guide Ambassadors.
• Excellent organizational skills and the ability to manage multiple tasks.

Responsibilities

• Conduct training for Ambassadors, including facility tours, safety training, and station training.
• Provide ongoing coaching and retraining opportunities and support team members.
• Communicate progress and concerns to supervisors.
• Identify additional training needs and ensure completion of training materials and paperwork.
• Assist with scheduling in-park facilities and maintain department records.
• Maintain a professional appearance and deliver excellent guest service.

Skills

Verbal communication

Written communication

Public speaking

Team collaboration

Multitasking

Education

High School Diploma or Equivalent

Tools

PowerPoint

MS Office

Audio/Visual skills

Job description

At SeaWorld, we're passionate about caring for animals. In fact, we've already rescued over 40,000 animals (and counting!). And we can save you from being stuck in just another job. Join us and help bring joy, excitement, and lasting memories to people from around the world. We're seeking enthusiastic, dedicated, and hard-working individuals to become our Ambassadors. Join us and play an important part on our incredible team!

What you get to do:

• Conduct training for Ambassadors to include facility tours, safety training, and assigned station training
• Provide ongoing coaching and retraining opportunities to Ambassadors and support team members through positive reinforcement.
• Communicate with your supervisor any concerns regarding Ambassador's progress;
• Identify additional training needs
• Conduct necessary training classes and ensure completion of training materials and paperwork for Ambassador and department records
• Provide answers to Ambassadors to achieve job proficiency
• Assist other facilities throughout the park as needed
• Support facility integrity by maintaining high level of quality and cleanliness.
• Consistently practices safe work habits including but not limited to use of personal protective equipment, lifting, driving, and reporting of unsafe situations.
• Consistently demonstrates courteous and professional behavior in all work aspects with all Ambassadors and guests.
• Works as part of a team to increase productivity and while providing excellent guest service.
• Maintains a professional appearance that meets grooming standards.
• Complete clerical and administrative tasks such as creating and updating employee files.
• Assist with scheduling in-park facilities as needed.

What it takes to succeed:

• Must have High School Diploma or Equivalent
• Minimum of three (3) months department experience preferred
• Previous training, teaching, and/or presenting experience a plus
• Exhibit effective verbal and written communication skills; speak comfortably in front of small groups; respond effectively to individual and group questions
• Create and maintain a cooperative team environment, to establish positive behaviors and actions of Ambassadors
• Work effectively within a diverse work environment to meet and exceed guest and Ambassador expectations
• Organize resources, establish priorities and monitor multiple projects and assignments; results oriented
• Must be able to walk and stand for long periods of time in extreme weather conditions, including leading park tours with training groups in a timely manner.
• Must be willing to work a flexible schedule that includes weekdays, weekends, evenings, and holidays.
• Must be willing to work as part of a team as well as work independently with little or no supervision.
• Must be able to complete all required Train-the-Trainer programs and certifications required for delivery of department trainings
• Must be able to multitask while maintaining a positive attitude to ensure excellent guest service.
• Consistently practices safe work habits including but not limited to the use of personal protective equipment, lifting and reporting of unsafe situations.
• Must be able to make phone calls and send correspondence to ambassadors regularly.
• Must be willing to comply with all SEA grooming guidelines and employment standards.
• Must be able to successfully complete all legal, company and department training requirements to include but not limited to passing required tests and certificates within established timelines.
• Must have basic computer and audio/visual skills and be proficient in the use of PowerPoint; familiar with standard computer software programs, i.e., MS Office, Outlook and Windows.
• Must be able to perform other miscellaneous duties as required.

The perks of the position:

• FREE park admission
• Discounts on park admission tickets and passes for family and friends
• Park discounts on food, merchandise, etc.
• Scholarship opportunities
• Exclusive employee events and giveaways

EEO Employer: SEAWORLD PARKS & ENTERTAINMENT IS AN EQUAL OPPORTUNITY EMPLOYER. ALL APPLICANTS WILL BE CONSIDERED WITHOUT REGARD TO AGE, RACE, COLOR, RELIGION, SEX, NATIONAL ORIGIN, SEXUAL ORIENTATION, PREGNANCY, GENDER IDENTITY OR EXPRESSION, DISABILITY OR COVERED VETERAN STATUS.

United Parks & Resorts is a world-renowned leader in the themed-park and entertainment industry. Our success is built on a passion for caring for animals and a dedication to delivering positive, memorable experiences to people from around the world. We're also committed to helping ambitious people achieve their professional best. We're always seeking exceptionally skilled and knowledgeable individuals for a variety of roles throughout our organization.