Trainer

VersiCare Group; Troy (MI); Hybrid; USD 26,000 - 29,000; Full time

Job summary

VersiCare Group in United States is seeking a dedicated Trainer to support our training department. You will lead in-person and virtual classes, assist with onboarding, and help keep trainings compliant and organized.

You’ll coordinate schedules, maintain records, and troubleshoot learning platforms while delivering a welcoming experience to learners. The role requires excellent customer service, strong communication, and the ability to balance multiple priorities.

Qualifications

• 2 years post-high school education or equivalent experience.
• Basic knowledge of Microsoft Office (Outlook, Word, Excel).
• Valid driver’s license and ability to sit/stand for extended periods.

Responsibilities

• Assist with and conduct training classes (in person & virtual).
• Support onboarding and required trainings for new hires.
• Maintain training calendar and track certifications.
• Monitor training compliance and report findings.
• Coordinate training dates, locations, instructors, and materials.

Skills

Customer service

Communication

Organization

Training support

Tech troubleshooting

Team player

Education

Post-high school education

Tools

Microsoft Office

Job description

About this position

Description:

Do you love helping people, staying organized, and solving problems? If so, this could be the perfect role for you!

We’re looking for a Trainer who thrives in a fast-paced, people-focused environment. You’ll be a key part of our training department—supporting new hires, keeping training organized and compliant, and assisting with classes both in person and virtually. If you have great customer service skills, strong attention to detail, and a personality that shines, we want to hear from you.

What You’ll Do

Training & Onboarding Support

• Assist with and conduct training classes (in person & virtual)
• Support new hires through onboarding and required trainings
• Help improve training sessions using feedback and evaluations
• Troubleshoot online training platform issues for employees
• Engage learners and create a welcoming training experience

Administrative & Customer Service Support

• Coordinate training dates, locations, instructors, and materials
• Create and maintain a monthly training calendar
• Schedule, confirm, and remind staff of required trainings
• Enter and maintain accurate training and certification records
• Answer training phone lines and respond to training emails
• Process certification requests and distribute certificates/cards
• Run training reports and track compliance requirements
• Collect missing documentation from employees as needed

Compliance Support

• Monitor training compliance for field and internal staff
• Communicate with employees regarding training requirements
• Partner with recruiters and internal teams when compliance issues arise

General Office & Team Support

• Maintain organized filing systems (digital and physical)
• Track and order training supplies (CPR kits, PPE, Red Cross materials, etc.)
• Assist with special projects as needed

Requirements:

What We’re Looking For

• Strong customer service skills — you enjoy helping people and solving problems
• Comfortable speaking on the phone, virtually, and eventually in front of groups
• Organized, detail-oriented, and able to juggle multiple priorities
• Confident communicator with a friendly, approachable personality
• Tech-comfortable and able to troubleshoot basic online training issues
• Willingness to learn and grow into training facilitation
• Team-oriented with a positive, can-do attitude

Experience & Requirements

• 2 years post-high school education or equivalent experience (customer service, admin, HR, training, caregiving, or office support)
• Basic knowledge of Microsoft Office (Outlook, Word, Excel)
• Valid driver’s license
• Ability to sit/stand for extended periods
• Occasional evenings, weekends, and local travel for trainings

Salary Information

$19 - $21Hourly Wage