Trainer

Support Services Group; Texas; On-site; USD 45,000 - 65,000; Full time

Job summary

Support Services Group is seeking a highly energetic Trainer to join our on-site team in Texas. The role focuses on increasing employee engagement by teaching new skills to new hires and upskilling current staff, with collaboration across site leadership for training initiatives.

The ideal candidate will have training/learning and development experience, strong sales aptitude, and excellent communication, organization, and presentation skills.

Qualifications

• Open schedule availability and on-site work required.
• At least 1 year of experience as a trainer; training/learning and development experience essential.
• Sales experience preferred; medical background a plus.
• Excellent communication, organizational skills, and ability to convey complex concepts simply.
• Proficient in MS Office (Word, Excel, PowerPoint).

Responsibilities

• Collaborate with management to identify training needs.
• Plan and implement an effective orientation and ongoing training curriculum.
• Develop training curriculum and training materials.
• May conduct Train the Trainer sessions to develop trainers for effective administration of training curriculum.
• Train new or transferring employees on onboarding.
• Analyze training evaluations to determine areas for improvement.
• Provide input for improvements to the overall training program and training curriculum.
• Maintain training matrices and document training requirements.
• Assist in meeting departmental goals and special projects as needed.
• Perform other related duties as required.

Skills

Open schedule

On Site

Training & Learning

Sales experience

Medical background

Communication skills

Organization skills

Teaching methodologies

Adapt training style

Presentation skills

Explain complex concepts

Education

High School Diploma or equivalent

Bachelor’s degree or training certificate preferred

Tools

MS Office

Job description

Support Services Group is looking for a highly energetic and collaborative Trainer. The Trainer is responsible for increasing employee engagement by teaching new skills and knowledge to our new employees, as well as up training our current employees. This position will be primarily responsible for training our new agents, but will also collaborate with site leadership for other training initiatives.

Job Functions:

• Collaborate with management to identify training needs
• Plan and implement an effective employee orientation and on-going training curriculum
• Assists with the development of training curriculum and training materials.
• May conduct future “Train the Trainer” training to develop trainers for effective administration of training curriculum.
• Conduct training at on-board of new or transferring employees.
• Analyze training evaluations to determine areas for improvement.
• Provide input for improvements to the overall training program and training curriculum.
• Assists Managers with coordinating and documenting training requirements.
• Assist with development and maintenance of department training matrixes.
• Assist in meeting departmental goals, and special projects as needed.
• Perform other related duties as required.

Required Knowledge, Skills and Abilities:

• Open schedule availability.
• On Site position.
• Training/Learning and Development experience is a must.
• Sales experience is needed.
• Medical background is a plus.
• Strong oral and written communication skills.
• Excellent organization skills and a high level of attention to detail.
• Understanding of effective teaching methodologies and tools
• Ability to adapt style and training, depending on business needs.
• Strong presentation skills along with strong time management
• The ability to break down complex to a level that is understood by all levels of experience and education.
• Proficient in the use of MS Office applications (Word, Excel, PowerPoint).
• Minimum of one year experience as a trainer, preferred.

Minimum Requirements:

• High School Diploma or equivalent required
• Bachelor’s degree and/or training certificate preferred

Excellent Opportunity to join an industry leader!

Support Services Group is an award-winning global CX solutions company who creates amazing experiences for the world’s best brands and their customers. We’re an ambitious team of innovators, risk-takers, and game-changers: the kind of folks who thrive on solving complex problems.