Client Support Specialist

Gracegetawaystravelllc; Franklin, Northern (KY, KY); Hybrid; USD 45,000 - 65,000; Full time

Benefits offered by this job

Remote work environment

Flexible scheduling

Comprehensive onboarding and training

Ongoing professional development

Access to training platforms

Job summary

Gracegetawaystravelllc seeks a highly organized Client Support Specialist to drive onboarding, learning, and ongoing development within a remote team. You will educate peers, structure information, and support confidence-building as they learn new skills and systems.

The role emphasizes teaching, clear communication, and process guidance, with emphasis on remote collaboration, training coordination, and continuous improvement across the team.

Qualifications

• Excellent written and verbal communication skills.
• Able to teach, explain, or present information clearly to others.
• Strong organizational and time-management abilities.
• Patient, supportive approach across experience levels.
• Ability to provide clear and constructive feedback.
• Comfortable working independently in a remote environment.
• Proficient with online platforms and digital tools.
• Reliable follow-through and attention to detail.
• Training, education, leadership, coaching, customer service, onboarding, or team development experience is helpful but not required.

Responsibilities

• Assist with onboarding and orientation for new team members.
• Support the coordination and delivery of virtual training sessions.
• Help team members understand processes, tools, resources, and available systems.
• Provide guidance and follow-up as individuals progress through training.
• Assist with organizing training materials, resources, and educational content.
• Communicate upcoming training opportunities and development activities.
• Answer questions and help direct team members to appropriate resources.
• Encourage participation in ongoing learning and professional development.
• Support individual skill development through coaching and constructive feedback.
• Assist with identifying areas where additional training or clarification may be helpful.
• Maintain organized records related to training and development activities.
• Collaborate with team leaders to support a positive and productive learning environment.

Skills

Strong written and verbal comms

Teaching / presenting

Organization / time management

Patience and support

Clear constructive feedback

Independent remote work

Digital tools familiarity

Follow-through / detail oriented

Training / leadership experience

Job description

Client Support Specialist

We are seeking an organized and people-focused Client Support Specialist to support onboarding, learning, and ongoing development within a remote team environment. This role is well suited for someone who enjoys teaching others, communicating clearly, organizing information, and helping people build confidence as they learn new skills and systems.

Key Responsibilities

• Assist with onboarding and orientation for new team members
• Support the coordination and delivery of virtual training sessions
• Help team members understand processes, tools, resources, and available systems
• Provide guidance and follow-up as individuals progress through training
• Assist with organizing training materials, resources, and educational content
• Communicate upcoming training opportunities and development activities
• Answer questions and help direct team members to appropriate resources
• Encourage participation in ongoing learning and professional development
• Support individual skill development through coaching and constructive feedback
• Assist with identifying areas where additional training or clarification may be helpful
• Maintain organized records related to training and development activitiesCollaborate with team leaders to support a positive and productive learning environment

Qualifications

• Strong written and verbal communication skills
• Comfortable teaching, explaining, or presenting information to others
• Good organizational and time-management abilities
• Patient and supportive approach when working with individuals at different experience levels
• Ability to provide clear and constructive feedback
• Comfortable working independently in a remote environment
• Comfortable learning and using online platforms and digital tools
• Reliable follow-through and attention to detail
• Previous experience in training, education, leadership, coaching, customer service, onboarding, or team development is helpful but not required

Benefits

• Remote work environment
• Flexible scheduling
• Comprehensive onboarding and training
• Ongoing professional and leadership development
• Access to training platforms, tools, and educational resources
• Continuing education opportunities
• Collaborative team environment
• Opportunities to strengthen training, coaching, communication, and leadership skill