Trailer Rental Specialist - Customer Care & Billing

Florida Utility Trailers Inc

Florida

On-site

USD 32,000 - 52,000

Full time

12 days ago

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Job summary

Florida Utility Trailers in Florida is seeking a Rental Representative to manage daily rental transactions, assist customers in selecting equipment, and ensure units meet regulatory standards before leaving the lot.

The role emphasizes customer service, handling inbound calls and walk-in customers while supporting rental administration and billing functions to maintain accurate inventory and timely revenue recognition across our trailer fleet.

Qualifications

2+ years of experience in customer service, equipment rental, or related transportation/logistics industry.
Strong communication and interpersonal skills with a focus on professionalism and customer care.
Strong attention to detail and the ability to manage multiple priorities while maintaining accuracy.
Ability to read and interpret maintenance or inspection documents.
Comfortable working in both office and outdoor environments.
Proficient with Microsoft Office and capable of learning ERP/rental management systems.
Able to work cross-functionally with operations, maintenance, accounting, and administration.
Ability to process billing and invoice-related transactions accurately and promptly, with a strong sense of urgency regarding time-sensitive billing.

Responsibilities

Serve as the primary point of contact for rental customers by answering inquiries, providing equipment recommendations, and processing rental agreements.
Manage inbound calls, emails, and walk-in customers, delivering excellent service and building strong customer relationships. Approximately 75% inbound calls and 25% walk-in customers.
Collaborate closely with maintenance, operations, and administrative teams to ensure rental units are compliant with DOT requirements and company standards.
Review and verify that all trailers are properly documented for preventive maintenance, inspections, and repairs prior to rental.
Conduct physical inspections on the lot to confirm trailer conditions and ensure paperwork accurately reflects the current documented status.
Process and track rental agreements, returns, and equipment movement through the company ERP system.
Administer customer billing associated with rental activities and services, including recurring rental charges, ad hoc/miscellaneous billing, and other customer charges as applicable.
Process third-party vendor invoices related to rental activities and services, ensuring invoices are properly reviewed, documented, coded, and submitted for processing.
Administer toll billing and ensure applicable toll charges are accurately and promptly billed to the responsible customer.
Monitor and process all customer and related billing promptly to minimize the time between when services, charges, or other billable activities are incurred and when the customer is invoiced.
Work with operations and administrative staff to maintain accurate inventory records, invoicing, and location tracking of all rental units.
Identify opportunities to improve rental processes, billing efficiency, and customer satisfaction.
Support cross-functional communication to ensure timely resolution of customer, billing, or equipment issues.