Rental Representative

Florida Utility Trailers, Inc; Town of Florida (NY); On-site; USD 40,000 - 60,000; Full time

Job summary

Florida Utility Trailers, Inc. is seeking a Rental Representative to manage daily rental transactions, assist customers with equipment selection, and ensure compliance with company and regulatory standards before units leave the lot.

The role emphasizes inbound calls and walk-in customers in a highly customer-focused environment, requiring attentiveness, strong communication, and collaboration with maintenance, operations, and administrative teams.

Qualifications

• 2+ years of experience in customer service, equipment rental, or related transportation/logistics.
• Strong communication and interpersonal skills with professionalism and customer care.
• Ability to read and interpret maintenance or inspection documents.
• Comfortable working in office and outdoor environments.
• Proficient with Microsoft Office and capable of learning ERP/rental management systems.
• Ability to work cross-functionally with operations, maintenance, and administration.

Responsibilities

• Serve as the primary contact for rental customers and process rental agreements.
• Handle inbound calls, emails and walk-in customers, delivering excellent service.
• Collaborate with maintenance, operations, and admin teams to ensure DOT compliance.
• Review trailers for preventive maintenance, inspections, and repairs prior to rental.
• Conduct site inspections to verify trailer conditions and accurate paperwork.
• Process and track rental agreements, returns, and equipment movement in ERP.
• Maintain inventory records, invoicing, and location tracking across units.
• Identify opportunities to improve rental processes and customer satisfaction.
• Support cross-functional communication to resolve issues promptly.

Skills

Customer service

Communication

Documentation reading

MS Office

ERP systems

Inventory coordination

Cross-functional collaboration

Education

AA/AS or advanced education in business, administration, logistics, or maintenance

Tools

MS Office

ERP software

Job description

The Rental Representative is the face of the customer experience, responsible for managing daily rental transactions, assisting customers in selecting equipment, and ensuring that every rental unit meets company and regulatory standards before leaving the lot. This position is highly customer-focused, handling inbound calls and walk-in customers. The ideal candidate will be detail-oriented, personable, and able to collaborate effectively with internal departments to maintain accurate inventory and seamless operations. With a diverse fleet of approximately 350 trailers, including dry vans, reefers, step decks, and flatbeds we deliver reliability, value, and exceptional service.

Responsibilities

• Serve as the primary point of contact for rental customers by answering inquiries, providing equipment recommendations, and processing rental agreements.
• Manage inbound calls, emails, and walk-in customers, delivering excellent service and building strong customer relationships. Approximately 75% inbound calls, 25% walk-in customers.
• Collaborate closely with maintenance, operations, and administrative teams to ensure rental units are compliant with DOT requirements and company standards.
• Review and verify that all trailers are properly documented for preventive maintenance, inspections, and repairs prior to rental.
• Conduct physical inspections on the lot to confirm trailer conditions and ensure paperwork accurately reflects the current documented status.
• Process and track rental agreements, returns, and equipment movement through the company ERP system.
• Work with operations and administrative staff to maintain accurate inventory records, invoicing, and location tracking of all rental units.
• Identify opportunities to improve rental processes and customer satisfaction.
• Support cross-functional communication to ensure timely resolution of customer or equipment issues.

Requirements:

• 2+ years of experience in customer service, equipment rental, or related transportation/logistics industry.
• Strong communication and interpersonal skills with a focus on professionalism and customer care.
• Ability to read and interpret maintenance or inspection documents.
• Comfortable working in both office and outdoor environments.
• Proficient with Microsoft Office and capable of learning ERP/rental management systems.
• Able to work with cross-functionally with operations, maintenance, and administration.

Preferred:

• Background in trailer, truck, heavy equipment, and/or transportation industry.
• Familiarity with DOT and PM inspection documentation, with ability to scrutinize repairs.
• AA/AS or advanced education in relative field of business, administration, logistics, or maintenance.

Company Information

Florida Utility Trailers is a privately-owned and family operated 49-year-old business that serves as a full-service semi-trailer dealership with locations in Orlando, Tampa, Lakeland, and Miami. We specialize in the sale, service, and parts support of new and used semi-trailers, including refrigerated vans, flatbeds, dry vans, and other specialty equipment. FL Utility Trailers' dynamic inventory and deep expertise enables us to source top-quality units while delivering exceptional customer service and comprehensive support. With multiple locations across central and southern Florida, Florida Utility Trailers is committed to serving our customers efficiently and effectively.

YouTube Link: https://www.youtube.com/watch?v=kT7yMkdcL-A