Traffic Management Systems Engineer - 24/7 Support

Q-Free; Virginia (IL); On-site; USD 85,000 - 110,000; Full time

Benefits offered by this job

Health, vision, dental coverage

401(k) plan

Employee assistance program

Flexible benefits

Company-paid life and disability

Job summary

Q-Free America is seeking a skilled Systems Engineer to support, maintain, and enhance Traffic Management Systems across North America. You will serve as a technical expert, troubleshoot complex issues, and collaborate with project managers, software engineers, QA teams, and clients.

The role involves on-call rotation, 24/7 operations, and hands-on work with ITS devices. A bachelor’s degree in engineering or IT is required, along with 3+ years of relevant experience and strong communication

Qualifications

• 3+ years of relevant technical experience.
• Experience with ITS technologies, traffic signals, and traffic management systems.
• Experience with Windows and/or Linux server environments, networking concepts, and system administration.

Responsibilities

• Serve as a primary technical resource for Traffic Management System support and customer issue resolution.
• Respond to support requests through the ticketing system and support hotline.
• Troubleshoot and resolve hardware, software, communications, and network issues related to traffic management platforms and ITS devices.
• Configure and maintain Traffic Signals, PTZ Cameras, Dynamic Message Signs (DMS), traffic detectors, and other ITS technologies.
• Manage incidents according to client-specific SLAs and ensure timely resolution.
• Train agency personnel on Q-Free systems, products, and software features.
• Document system architecture, configurations, processes, and troubleshooting procedures.
• Support system backups, disaster recovery, and infrastructure maintenance.
• Collaborate with Project Managers, Software Engineers, QA teams, Database Administrators, and customer stakeholders.
• Participate in an on-call rotation supporting 24/7 transportation operations.
• Identify opportunities for process improvements and recommend technical solutions that enhance system performance and reliability.

Skills

ITS technologies experience

Windows / Linux server

Networking concepts

VPNs / remote access

Documentation skills

Travel flexibility

Education

Bachelor's degree in Engineering/CS/IT

Tools

Jasper Reports

TMDD

GraphQL

SOAP

REST APIs

Agile

Job description

Q-Free America is seeking a skilled Systems Engineer to support, maintain, and enhance Traffic Management Systems across North America. You will serve as a technical expert, troubleshoot complex issues, and collaborate with project managers, software engineers, QA teams, and clients.

The role involves on-call rotation, 24/7 operations, and hands-on work with ITS devices. A bachelor’s degree in engineering or IT is required, along with 3+ years of relevant experience and strong communication