Traffic Management Center Technician I

WSP; Memphis (TN); On-site; USD 36,000 - 48,000; Full time

Job summary

WSP is seeking a Traffic Management Center Technician I to support night and weekend operations from our Memphis, TN office. This role involves monitoring Intelligent Transportation Systems devices, coordinating incident responses, and logging all activities.

You will work with TDOT staff to troubleshoot and prioritize repairs while ensuring safety and adherence to SOPs. Ideal candidates have 0–2 years in a TMC-like environment and strong communication, analytical, and data-entry skills.

Qualifications

• High School diploma required.
• 0–2 years of experience with a TMC-type facility and/or traffic management.
• Strong oral and written communication.
• Proficient in MS Office products, spreadsheets, and databases.
• Analytical and organizational skills.
• Able to work well with TDOT staff and coworkers.
• Must be able to read digital roadway maps and understand roadway elements.
• Criminal History Background Check required.

Responsibilities

• Provide human monitoring and operation of ITS devices and act on guidance from SOPs.
• Traffic Incident Management.
• Coordinate responses for roadway concerns.
• Enter data for incidents, events, and logs.
• Assist in data collection for system performance and troubleshooting.
• Assist TDOT with identifying, troubleshooting, and documenting device failures and arranging repairs.
• Receive and respond to notices of roadwork, incidents, or other TDOT-related information.
• Answer inquiries and coordinate TDOT responses with operational partners.

Skills

Oral & written communication

Analytical thinking

Team collaboration

Problem solving

Education

High School diploma

Tools

MS Office Suite

Spreadsheets

Databases

Job description

WSP is currently initiating the search for a Traffic Management Center Technician I

This position will work out of our Memphis, TN office and will cover night and weekend shifts.Both full-time and part-time positions are available.

This Opportunity

Be involved in projects with our Mobility Operations Team and be a part of a growing organization that meets our client’s objectives and solves their challenges.

Your Impact

• Provide human monitoring and operation of Intelligent Transportation Systems (ITS) devices and other traffic control devices, and take appropriate actions based upon guidance from current and future SOPs.
• Traffic Incident Management
• Coordination of responses for roadway concerns
• Database entry for all activities related to incidents, special events, roadway concerns, and call logs.
• Assist in traffic data collection for system performance of troubleshooting using manual and automated data collection and surveillance features of the ATMS/ITS and other TMC systems.
• Assist Tennessee DOT (TDOT) with identifying, troubleshooting, and documenting device failures, establish repair priorities, and issue work orders for repairs of failed devices.
• Receive and respond to notice of roadwork, highway incidents, special event information, incidents and/or situations affecting the Department, requests for assistance (TDOT and other), or reports regarding the malfunction or concern for any State-owned equipment, infrastructure or asset.
• Answer phone inquiries and coordinate the Department's response with operational partners and provide them with information on roadway conditions.
• Respond to inquiries about TMC/ITS operations as directed by the State.
• Inquiry responses may involve email transmittal's, telephone conversations, providing supporting data for evaluation and use by the State, and preparation of reports.
• Exercise responsible and ethical decision-making regarding company resources and conduct and adhere to WSP's Code of Conduct and related policies and procedures
• Proven track record of upholding workplace safety and ability to abide by WSP's health, safety and drug/alcohol and harassment policies
  

Who You Are

Required Qualifications

• High School diploma
• 0-2 years of experience with a TMC type facility and/or traffic management
• Strong oral and written communication
• Computer/Software – including MS Office applications, spreadsheets and databases
• Analytical and organizational skills
• Capable of working well with co-workers and TDOT staff
• Must have the ability to use digital roadway maps and have a working knowledge of roadway elements
• All candidates must successfully pass a Criminal History Background Check.

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