Traffic Management Center Technician I

WSP; Chattanooga (TN); On-site; USD 33,000 - 46,000; Full time

Job summary

WSP in Chattanooga, TN is seeking a Traffic Management Center Technician I to support night and weekend operations from the local office. This role offers both full-time and part-time schedules and involves monitoring ITS devices and traffic conditions to respond per SOPs.

You will collaborate with the Mobility Operations Team, TDOT, and other partners, log incidents and activities, and prepare basic reports.

Qualifications

• High School diploma is required.
• 0-2 years of experience with a TMC type facility and/or traffic management.
• Strong oral and written communication.
• Proficiency in MS Office applications, spreadsheets, and databases.
• Capable of working well with co-workers and TDOT staff.
• Must be able to use digital roadway maps and have a working knowledge of roadway elements.
• All candidates must pass a Criminal History Background Check.

Responsibilities

• Provide human monitoring and operation of ITS devices and traffic control devices, following SOP guidance.
• Manage traffic incidents and coordinate responses for roadway concerns.
• Enter data for incidents, events, and call logs.
• Assist in data collection for system performance and troubleshooting.
• Identify, troubleshoot, and document device failures in coordination with TDOT; issue work orders for repairs.
• Respond to notices of roadwork, incidents, or special events and communicate with operational partners.

Skills

Oral communication

Written communication

Analytical skills

Organizational skills

Team collaboration

Education

High School diploma

Tools

MS Office

Spreadsheets

Databases

Job description

WSP is currently initiating the search for a Traffic Management Center Technician I

This position will work out of our Chattanooga, TN office and will cover night and weekend shifts.Both full-time and part-time positions are available.

This Opportunity

Be involved in projects with our Mobility Operations Team and be a part of a growing organization that meets our client’s objectives and solves their challenges.

Your Impact

• Provide human monitoring and operation of Intelligent Transportation Systems (ITS) devices and other traffic control devices, and take appropriate actions based upon guidance from current and future SOPs.
• Traffic Incident Management
• Coordination of responses for roadway concerns
• Database entry for all activities related to incidents, special events, roadway concerns, and call logs.
• Assist in traffic data collection for system performance of troubleshooting using manual and automated data collection and surveillance features of the ATMS/ITS and other TMC systems.
• Assist Tennessee DOT (TDOT) with identifying, troubleshooting, and documenting device failures, establish repair priorities, and issue work orders for repairs of failed devices.
• Receive and respond to notice of roadwork, highway incidents, special event information, incidents and/or situations affecting the Department, requests for assistance (TDOT and other), or reports regarding the malfunction or concern for any State-owned equipment, infrastructure or asset.
• Answer phone inquiries and coordinate the Department's response with operational partners and provide them with information on roadway conditions.
• Respond to inquiries about TMC/ITS operations as directed by the State.
• Inquiry responses may involve email transmittal's, telephone conversations, providing supporting data for evaluation and use by the State, and preparation of reports.
• Exercise responsible and ethical decision-making regarding company resources and conduct and adhere to WSP's Code of Conduct and related policies and procedures
• Proven track record of upholding workplace safety and ability to abide by WSP's health, safety and drug/alcohol and harassment policies
  

Who You Are

Required Qualifications

• High School diploma
• 0-2 years of experience with a TMC type facility and/or traffic management
• Strong oral and written communication
• Computer/Software – including MS Office applications, spreadsheets and databases
• Analytical and organizational skills
• Capable of working well with co-workers and TDOT staff
• Must have the ability to use digital roadway maps and have a working knowledge of roadway elements
• All candidates must successfully pass a Criminal History Background Check.

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