Traffic Management Center Technician I

WSP; Knoxville (TN); On-site; USD 42,000 - 62,000; Full time

Job summary

WSP in Knoxville, TN is seeking a Traffic Management Center Technician I to support night and weekend shifts at the Knoxville office. The role includes monitoring ITS devices, incident management, and coordinating responses with TDOT.

Candidate should have a high school diploma and 0–2 years of TMC/traffic management experience, with strong communication and MS Office skills. Both full-time and part-time positions are available, with safety and compliance requirements to be met.

Qualifications

• High School diploma required.
• 0–2 years of experience in a TMC/traffic management role.
• Strong oral and written communication skills.
• Proficiency with MS Office, spreadsheets and databases.

Responsibilities

• Provide human monitoring and operation of ITS devices and traffic control devices per SOPs.
• Perform Traffic Incident Management tasks and coordinate responses for roadway concerns.
• Enter data for incidents, events, roadway concerns, and call logs.
• Assist with data collection for system performance using ATMS/ITS features.

Skills

Oral and written communication

MS Office

Analytical skills

Teamwork with TDOT

Digital roadway maps knowledge

Education

High School diploma

Job description

WSP is currently initiating the search for a Traffic Management Center Technician I

This position will work out of our Knoxville, TN office and will cover night and weekend shifts.Both full-time and part‑time positions are available.

This Opportunity

Be involved in projects with our Mobility Operations Team and be a part of a growing organization that meets our client’s objectives and solves their challenges.

Your Impact

• Provide human monitoring and operation of Intelligent Transportation Systems (ITS) devices and other traffic control devices, and take appropriate actions based upon guidance from current and future SOPs.
• Traffic Incident Management
• Coordination of responses for roadway concerns
• Database entry for all activities related to incidents, special events, roadway concerns, and call logs.
• Assist in traffic data collection for system performance of troubleshooting using manual and automated data collection and surveillance features of the ATMS/ITS and other TMC systems.
• Assist Tennessee DOT (TDOT) with identifying, troubleshooting, and documenting device failures, establish repair priorities, and issue work orders for repairs of failed devices.
• Receive and respond to notice of roadwork, highway incidents, special event information, incidents and/or situations affecting the Department, requests for assistance (TDOT and other), or reports regarding the malfunction or concern for any State-owned equipment, infrastructure or asset.
• Answer phone inquiries and coordinate the Department's response with operational partners and provide them with information on roadway conditions.
• Respond to inquiries about TMC/ITS operations as directed by the State.
• Inquiry responses may involve email transmittal's, telephone conversations, providing supporting data for evaluation and use by the State, and preparation of reports.
• Exercise responsible and ethical decision-making regarding company resources and conduct and adhere to WSP's Code of Conduct and related policies and procedures
• Proven track record of upholding workplace safety and ability to abide by WSP's health, safety and drug/alcohol and harassment policies
  

Required Qualifications

• High School diploma
• 0-2 years of experience with a TMC type facility and/or traffic management
• Strong oral and written communication
• Computer/Software – including MS Office applications, spreadsheets and databases
• Analytical and organizational skills
• Capable of working well with co-workers and TDOT staff
• Must have the ability to use digital roadway maps and have a working knowledge of roadway elements
• All candidates must successfully pass a Criminal History Background Check.