Traffic Operations Center Technician 1 (Local 77)

The Pennsylvania Turnpike Commission, Inc.; Middletown Township, Northern (PA, KY); Hybrid; USD 32,000 - 43,000; Full time

Job summary

The Pennsylvania Turnpike Commission in Middletown, PA, is seeking a Traffic Operations Center Technician 1 to monitor and coordinate communications for real-time traffic conditions at the Traffic Operations Center. This full-time role operates 24/7, supporting safety and service along Pennsylvania's toll road system.

Responsibilities include dispatching emergency resources, notifying agencies, and maintaining incident records.

Qualifications

• High school diploma or equivalent.
• 1 year of experience in an emergency dispatch center handling communications, emergency calls or radio dispatches.
• Must obtain an Emergency Telecommunication Course (ETC) certification by the end of their trial period or probationary period.
• Must acquire and maintain a valid CLEAN/NCIC certification within ninety days.
• Must demonstrate the ability to type a minimum of 30 wpm on a PT​C administrated test.
• Must have and maintain a clean criminal history record and appropriate security clearances.

Responsibilities

• Monitors, evaluates and coordinates communications for real-time traffic conditions.
• Dispatches service and emergency resources including police, fire, and medical services.
• Documents and updates all activities for each reported incident.
• Notifies key personnel of significant incidents and weather conditions.
• Maintains communications with emergency and non-emergency units 24/7.

Skills

Attention to Detail

Customer Focused

Flexibility

Safety

Teamwork Orientation

Technical Innovation

Education

High school diploma or equivalent

Job description

Select how often (in days) to receive an alert:

Traffic Operations Center Technician 1 (Local 77)

Posting Start Date:

August 31, 2026

Posting End Date:

September 30, 2026

Position Number:

80001326

Union:

Local 77 CO

FLSA Status:

Hourly

Department:

Traffic Engineering and Operations

Pay Grade:

PR60A

Hourly Rate:

$26.96

Employment Type:

Full Time

Building Location:

TIP Building (Operations Center)

Building Street:

Building City:

Middletown

Building State:

Pennsylvania (US-PA)

17057

The Pennsylvania Turnpike Commission, opened on October 1, 1940, is known as “America’s First Superhighway”! Our mission is to operate a safe, reliable, customer-valued toll road system that supports national mobility and commerce. The PTC operates a 565-mile system with over 205 million transactions annually. Together, we are building the highway of the future.

Job Purpose and Summary

This is skilled work involved with monitoring, evaluating and coordinating communications for real-time traffic conditions from the Traffic Operations Center for the Pennsylvania Turnpike Commission (PTC). Work includes maintaining communications to ensure the safety and security of customers and employees while traveling or working on the highway 24/7. Incumbents must follow all operating procedures, rules and regulations set forth by the Federal Communications Commission and the PTC. Work is performed with close supervision and review by a shift supervisor or designee.

Essential Functions & Responsibilities

Communicates with customers, staff, 911 centers, media and external agencies by phone, radio or electronically to identify needs for assistance along the PTC highway and other locations that could impact PTC traffic.

Provides customer service by telephone and various electronic information systems and programs. Assists with activating traveler alerts and advisories by communicating the needs of the PTC.

Dispatches service and emergency resources for incidents and events including but not limited to police, fire and rescue, medical services, safety patrol, wrecker services, hazardous material response, various departments, etc. Notifies external agencies of PTC resource needs.

Documents and updates all activities and resources for each reported incident through the Traffic Management Tracking System.

Receives updates and communication from both emergency and non-emergency units to ensure the safety and security of the highway.

Identifies incidents and issues impacting PTC operations by monitoring traffic flow feeds, crowdsourced information, closed-circuit television (CCTV) and other technology.

Notifies key personnel of significant and unusual incidents, weather conditions and real‑time system issues that could adversely impact the PTC’s operations in accordance with documented emergency procedures.

Processes emergency alarms received from automated alarms and other computerized systems from various PTC facilities.

Conducts inquiries for license plate registrations and driver’s licenses for Pennsylvania State Police through the Pennsylvania electronic communications database. Transmits information to law enforcement personnel for the apprehension of suspects.

Obtains hazardous material information from incidents and communicates to responders and affiliated agencies.

Monitors weather conditions through weather service alerts, national weather service reports, maintenance reports, roadway weather information systems and other various tools.

Performs related duties as assigned.

Qualifications

High school diploma or equivalent certification.

One (1) year of experience in an emergency dispatch center handling communications, emergency calls or radio dispatches.

Must obtain an Emergency Telecommunication Course (ETC) certification by the end of their trial period (current employees) or probationary period (new hires).

Must acquire and maintain a valid Commonwealth Law Enforcement Assistance Network/National Crime Information Center (CLEAN/NCIC) certification within ninety (90) days.

Must demonstrate the ability to type a minimum of 30 wpm on a PTC administrated test.

Must have and maintain a clean criminal history record and appropriate security clearances.

Attention to Detail

Customer/Client Focused

Flexibility

Safety

Teamwork Orientation

Technical Innovation

Physical Demands and Work Environment

Position demands include frequent speaking, writing and reading reports. Position requires frequent work at a computer utilizing business programs and PTC specific operating systems. Frequently works extended hours and must be available for emergency response 24/7 when needed. Office environment with low levels of noise, adequate lighting and comfortable temperature.

Disclaimer

The information provided in this job description has been designed to indicate the general nature and level of work performed by the incumbent(s) within this job. It is not designed to be interpreted as a comprehensive inventory of all duties, responsibilities, qualifications and working conditions required of the employee(s) assigned to this job. Management has the discretion to add or modify duties of the job and to designate other functions as essential at any time.

The Pennsylvania Turnpike Commission is an equal opportunity employer. We value diversity and are committed to creating an inclusive environment for all employees.If you need assistance or an accommodation due to a disability, you may contact the Human Resources Department by calling 717-831-7378.

Questions? Call Human Resource Services at 717-831-7378, Monday through Friday, 8:00 AM to 4:00 PM.