Traffic Management Center Supervisor

Gannett Fleming; Nashville (TN); On-site; USD 30,000 - 39,000; Part time

Benefits offered by this job

Hybrid work environment

Wellness programs, parental leave, pet

401(k) savings plan

PTO accrual

Tuition reimbursement

Professional development

Incentive compensation

Job summary

GFT is seeking a PART TIME Traffic Dispatcher Supervisor to lead the Regional Traffic Management Center operations in Nashville, TN. The role requires onsite presence and involves supervising Traffic Technicians, ensuring performance, and coordinating incident responses.

You will interact with TDOT management, emergency responders, and stakeholders while maintaining high-quality service delivery and continuous improvement within the TMC.

Qualifications

• High School Diploma or GED required.
• Bachelor's degree in Transportation, Engineering, Public Administration, Emergency Management, Business Administration, or related field preferred.
• Minimum of three (3) years of experience in traffic operations, transportation management, public safety operations, emergency communications, or a related field.
• Minimum of one (1) year of supervisory or team leadership experience.
• Strong organizational, leadership, and communication skills.
• Proficiency with Microsoft Office and transportation management software systems.

Responsibilities

• Supervise daily TMC operations and assigned Traffic Technicians.
• Oversee shift activities to ensure contractual and operational performance requirements are achieved.
• Ensure compliance with TDOT policies, procedures, performance metrics, and reporting requirements.
• Coordinate responses to major incidents, emergency events, weather impacts, and special events.
• Review operational logs, incident documentation, reports, and performance metrics for accuracy and completeness.
• Conduct employee training, mentoring, coaching, and performance evaluations.
• Assist with staffing, scheduling, recruitment, retention, and workforce planning activities.
• Coordinate with TDOT management, emergency responders, maintenance personnel, and external stakeholders.
• Lead quality assurance and quality control activities within the TMC.
• Develop corrective action plans when performance deficiencies are identified.
• Support continuity of operations planning and emergency management activities.
• Participate in contract meetings, operational reviews, and management briefings.

Skills

Supervisory experience

Traffic operations

ITS operations

ICS certifications

TIM certification

Microsoft Office

Communication skills

Education

High School Diploma or GED

Bachelor's degree in Transportation, Engineering, Public Administration, Emergency Management, Business Administration, or related field

Tools

Microsoft Office

Transportation management software

Job description

What You Will Do:

GFT is seeking a PART TIME Traffic Dispatcher Supervisor for the Regional Traffic Management (TMC) Center in the Tennesee State Department of Transportation (TDOT) office located in Nashville, TN. This position requires onsite regular attendance at the Nashville, TNoffice.

Traffic Dispatchers are eligible for pay increases upon successful completion of each training level.

As GFT continues to expand our transportation operations presence throughout Tennessee, we are seeking experienced professionals to support an anticipated statewide Traffic Management Center (TMC) Operations contract for the Tennessee Department of Transportation (TDOT).

GFT is known for high-quality work, but it's our culture of excellence and strong leadership that drive our reputation for delivering award-winning, community-shaping, and innovative solutions.

Watch Traffic Management Video!

What you'll be challenged to do:

GFT Infrastructure is seeking an experienced Traffic Supervisor to lead Traffic Management Center operations supporting the Tennessee Department of Transportation. The Traffic Supervisor will provide direct oversight of Traffic Technicians, ensure compliance with contract requirements, maintain operational performance standards, and support incident and event management activities throughout the assigned region.

This position serves as a key member of the regional TMC leadership team and is responsible for ensuring continuous, high-quality service delivery.

In this capacity, the successful candidate will be responsible for the following:

• Supervise daily TMC operations and assigned Traffic Technicians.
• Oversee shift activities to ensure contractual and operational performance requirements are achieved.
• Ensure compliance with TDOT policies, procedures, performance metrics, and reporting requirements.
• Coordinate responses to major incidents, emergency events, weather impacts, and special events.
• Review operational logs, incident documentation, reports, and performance metrics for accuracy and completeness.
• Conduct employee training, mentoring, coaching, and performance evaluations.
• Assist with staffing, scheduling, recruitment, retention, and workforce planning activities.
• Coordinate with TDOT management, emergency responders, maintenance personnel, and external stakeholders.
• Lead quality assurance and quality control activities within the TMC.
• Develop corrective action plans when performance deficiencies are identified.
• Support continuity of operations planning and emergency management activities.
• Participate in contract meetings, operational reviews, and management briefings.

Education | Experience:

What you will bring to our firm:

• High School Diploma or GED required.
• Bachelor's degree in Transportation, Engineering, Public Administration, Emergency Management, Business Administration, or related field preferred.
• Minimum of three (3) years of experience in traffic operations, transportation management, public safety operations, emergency communications, or a related field.
• Minimum of one (1) year of supervisory or team leadership experience.
• Strong organizational, leadership, and communication skills.
• Ability to analyze operational data and make sound decisions during high-pressure situations.
• Proficiency with Microsoft Office and transportation management software systems.

What we prefer you bring:

• Previous Traffic Management Center supervisory experience.
• Experience managing Intelligent Transportation Systems (ITS) operations.
• Incident Command System (ICS) certifications.
• Traffic Incident Management (TIM) certification.
• Experience with performance management, workforce development, and quality assurance programs.
• Experience supporting state DOT transportation operations contracts.

Compensation:

Status: This position is contingent upon contract award, final scope confirmation, candidate qualifications, and TDOT approval.

Featured Benefits:

• Hybrid (in-person and remote) work environment.
• Comprehensive benefits package including wellness programs, parental leave, and pet insurance, in addition to medical, dental, vision, disability, and life insurance.
• Tax-deferred 401(k) savings plan.
• Competitive paid-time-off (PTO) accrual.
• Tuition reimbursement for continued education.
• Commitment to professional development, access to internal and external training programs, and support of active participation in professional organizations
• Incentive compensation for eligible positions.

Company Overview:

At GFT, a privately held AEC firm, we innovate where transportation, water, power, and buildings converge. We call this the Infrastructure of Life. We measure our success by the strength of our relationships - that's why we're the employer of choice for 5,000+ of the industry's brightest engineers, planners, architects, inspectors, designers, and more.

GFT: Ingenuity That Shapes Lives is an Equal Opportunity Employer. All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veterans' status or other characteristics protected by law.

Unsolicited resumes from third party agencies will be considered the property GFT.

GFT does require the successful completion of a criminal background check for all advertised positions.

Location: Nashville, TN

Core Business Hours: 24/7/365 operational coverage for assigned shifts.
Employment Status: PART-Time