Traffic Management Center Supervisor

GFT; Nashville (TN); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Hybrid work environment

Comprehensive benefits package

401(k) savings plan

Generous PTO accrual

Tuition reimbursement

Job summary

GFT is seeking a Traffic Dispatcher Supervisor for the Regional Traffic Management Center in Nashville, TN. This role requires on-site presence and direct oversight of Traffic Technicians to ensure contract compliance and high-quality service delivery.

The ideal candidate will have 3+ years in traffic operations, strong leadership, and experience with incident management. TDOT coordination and performance reporting are key elements of the position.

Qualifications

• Minimum 3 years in traffic operations, transportation management, public safety operations, or related field.

Responsibilities

• Supervise daily TMC operations and Traffic Technicians.
• Oversee shift activities to meet contract and performance requirements.
• Ensure compliance with TDOT policies, procedures, and reporting.
• Coordinate responses to incidents, weather, and events.
• Review logs, incident reports, and metrics for accuracy.
• Train, mentor, coach, and evaluate staff.
• Assist with staffing, scheduling, and workforce planning.
• Coordinate with TDOT management and external stakeholders.
• Lead quality assurance and corrective action plans.
• Support continuity of operations and emergency management.
• Participate in contract meetings and operational reviews.

Skills

People leadership

Traffic operations

Data analysis

Microsoft Office

Transportation software

Education

Bachelor's degree in Transportation, Engineering, Public Administration, Emergency Management, Business Administration

High School Diploma or GED

Tools

Microsoft Office

transportation management software

Job description

• Experience managing Intelligent Transportation Systems (ITS) operations.

What You Will Do

GFT is seeking a FULL TIME Traffic Dispatcher Supervisor for the Regional Traffic Management (TMC) Center in the Tennessee State Department of Transportation (TDOT) office located in Nashville, TN. This position requires onsite regular attendance at the Nashville, TN office. Traffic Dispatchers are eligible for pay increases upon successful completion of each training level.

As GFT continues to expand our transportation operations presence throughout Tennessee, we are seeking experienced professionals to support an anticipated statewide Traffic Management Center (TMC) Operations contract for the Tennessee Department of Transportation (TDOT).

GFT is known for high-quality work, but it's our culture of excellence and strong leadership that drive our reputation for delivering award-winning, community-shaping, and innovative solutions.

Watch Traffic Management Video!

What You’ll Be Challenged To Do

GFT Infrastructure is seeking an experienced Traffic Supervisor to lead Traffic Management Center operations supporting the Tennessee Department of Transportation. The Traffic Supervisor will provide direct oversight of Traffic Technicians, ensure compliance with contract requirements, maintain operational performance standards, and support incident and event management activities throughout the assigned region.

This position serves as a key member of the regional TMC leadership team and is responsible for ensuring continuous, high-quality service delivery.

In this capacity, the successful candidate will be responsible for the following:

• Supervise daily TMC operations and assigned Traffic Technicians.
• Oversee shift activities to ensure contractual and operational performance requirements are achieved.
• Ensure compliance with TDOT policies, procedures, performance metrics, and reporting requirements.
• Coordinate responses to major incidents, emergency events, weather impacts, and special events.
• Review operational logs, incident documentation, reports, and performance metrics for accuracy and completeness.
• Conduct employee training, mentoring, coaching, and performance evaluations.
• Assist with staffing, scheduling, recruitment, retention, and workforce planning activities.
• Coordinate with TDOT management, emergency responders, maintenance personnel, and external stakeholders.
• Lead quality assurance and quality control activities within the TMC.
• Develop corrective action plans when performance deficiencies are identified.
• Support continuity of operations planning and emergency management activities.
• Participate in contract meetings, operational reviews, and management briefings.

Education | Experience:

What You Will Bring To Our Firm

• High School Diploma or GED required.
• Bachelor's degree in Transportation, Engineering, Public Administration, Emergency Management, Business Administration, or related field preferred.
• Minimum of three (3) years of experience in traffic operations, transportation management, public safety operations, emergency communications, or a related field.
• Minimum of one (1) year of supervisory or team leadership experience.
• Strong organizational, leadership, and communication skills.
• Ability to analyze operational data and make sound decisions during high-pressure situations.
• Proficiency with Microsoft Office and transportation management software systems.

What We Prefer You Bring

• Previous Traffic Management Center supervisory experience.
• Experience managing Intelligent Transportation Systems (ITS) operations.
• Incident Command System (ICS) certifications.
• Traffic Incident Management (TIM) certification.
• Experience with performance management, workforce development, and quality assurance programs.
• Experience supporting state DOT transportation operations contracts.

Compensation:

Status: This position is contingent upon contract award, final scope confirmation, candidate qualifications, and TDOT approval.

Featured Benefits

• Hybrid (in-person and remote) work environment.
• Comprehensive benefits package including wellness programs, parental leave, and pet insurance, in addition to medical, dental, vision, disability, and life insurance.
• Tax-deferred 401(k) savings plan.
• Competitive paid-time-off (PTO) accrual.
• Tuition reimbursement for continued education.
• Commitment to professional development, access to internal and external training programs, and support of active participation in professional organizations
• Incentive compensation for eligible positions.

Company Overview

At GFT, a privately held AEC firm, we innovate where transportation, water, power, and buildings converge. We call this the Infrastructure of Life. We measure our success by the strength of our relationships – that’s why we’re the employer of choice for 5,000+ of the industry’s brightest engineers, planners, architects, inspectors, designers, and more.

Our clients choose us for our expertise and prefer us for our nimble approach, creativity, and personal touch. Backed by over a century’s experience, together we’re building a lasting legacy for future generations: stronger communities, a healthier planet, and better lives.

GFT: Ingenuity That Shapes Lives is an Equal Opportunity Employer. All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veterans’ status or other characteristics protected by law.

Unsolicited resumes from third party agencies will be considered the property GFT.

GFT does require the successful completion of a criminal background check for all advertised positions.

Location:

Nashville, TN

Core Business Hours:

24/7/365 operational coverage for assigned shifts.

Employment Status:

FULL-Time