Traffic Greeter (Part-Time)

Sight-; Strasburg Township (PA); On-site; USD 19,000 - 25,000; Full time

Job summary

Sight & Sound is seeking a Traffic Greeter to warmly welcome guests, park vehicles efficiently, and help create an atmosphere of rest and wonder as guests arrive for performances at the Ronks, PA venue.

The role calls for clear communication, strong interpersonal skills, and the ability to adapt to weather, crowds, and emergency situations while guiding guests, answering questions, and collaborating with other guest services to deliver a safe, seamless experience from arrival to seating.

Qualifications

• Strong communication and interpersonal skills.
• Customer-focused with friendly, outgoing demeanor.
• Ability to listen actively and respond appropriately.
• Flexible in a fast-paced environment and show patience.

Responsibilities

• Embrace Sight and Sound’s Core Values and Culture.
• Partner with team members to provide an exceptional guest experience.
• Prepare the parking lot for guest arrival.
• Provide a visual and verbal greeting and identify needs while directing guests in various weather conditions.
• Ensure a safe and restful parking process.
• Proactively anticipate and respond to a wide variety of guest needs.
• Creatively problem-solve challenging situations.
• Diffuse, de-escalate, and resolve conflict situations.
• Develop strong team connections; Choose to be vulnerable; Engage in open and candid dialogue and feedback.
• Actively engage and assist other guest service teams with responsibilities as required.
• Effectively coordinate, oversee, and take action during an emergency situation involving guests in public areas.

Job description

Lancaster 2.0
Lancaster Theater
300 Hartman Bridge Rd
Ronks, PA 17572, USA

Lancaster 2.0
Lancaster Theater
300 Hartman Bridge Rd
Ronks, PA 17572, USA

Sight & Sound is an organization comprised of people with diverse talents coming together as one in Christto tell His story through who we are and what we do. We foster a culture of love for God and love for others, trust and teamwork, and a collaborative environment in which we get to do our best work every day.

The Traffic Greeter is responsible for providing an exceptional guest experience that creates an atmosphere of rest and wonder, preparing hearts for the gospel message. They provide genuine and timely service, park cars, coaches, and other vehicles efficiently, listen actively, and anticipate needs. They provide an exceptional employee experience characterized by a culture of
trust and collaboration.

Essential Duties and Responsibilities:

• Embrace Sight and Sound’s Core Values and Culture.
• Partner with team members to provide an exceptional guest experience.
• Prepare the parking lot for guest arrival.
• Provide a visual and verbal greeting and identify needs while directing guests in various weather conditions.
• Ensure a safe and restful parking process.
• Proactively anticipate and respond to a wide variety of guest needs.
• Creatively problem-solve challenging situations.
• Diffuse, de-escalate, and resolve conflict situations.
• Develop strong team connections; Choose to be vulnerable; Engage in open and candid dialogue and feedback.
• Actively engage and assist other guest service teams with responsibilities as required.
• Effectively coordinate, oversee, and take action during an emergency situation involving guests in public areas.

Prerequisites:

• Strong communication and interpersonal skills; friendly, outgoing, approachable
• Effective discernment, problem-solving, and active listening
• Proven ability to remain positive and flexible with endurance in a fast-paced environment
• Ability to work a flexible schedule relating to show-run
• Positively and humbly serve guests and fellow team members with a sensitivity to their perspective
• High level of self-awareness and an ability to walk towards personal and professional growth
• Ability to walk towards conflict resolution

The physical demands of this position are active in nature. You will be on your feet most of the day, walking and running regularly, outdoors and indoors, outdoors during extreme weather and temperature, consistently communicating with team members on a headset, and physically assisting Guests. While indoors you will be expected to use stairs regularly. This position is expected to frequently operate golf carts as well as lift/exert up to 25 lbs. of force.

A valid driver's license may be required in order to operate motorized passenger vehicles. This position may require the frequent use of handheld digital devices.

In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire.

Qualifications

Skills

Behaviors

:

Motivations

:

Education

Preferred

High School or better.

Experience

Preferred

Customer Service Experience preferred

Licenses & Certifications

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.