Traffic Director

Workstream; Santa Barbara (CA); On-site; USD 28,000 - 30,000; Full time

Benefits offered by this job

Free meals on shift

Sick time off

Scholarship opportunities

401k matching

Employee discounts

Paid training

Job summary

Chick-fil-A Santa Barbara is seeking a Drive-Thru Traffic Director to warmly greet guests and guide them into the Drive-Thru queue. You will be the first team member guests meet, delivering hospitality with urgency to keep lines moving and parking clear.

This role emphasizes clear communication with guests and leadership, ensuring drive-thru capacity is managed smoothly. Compensation ranges from $20 to $22 per hour, with afternoon/evening shifts and up to six days per week.

Responsibilities

• Greet guests warmly and direct them to the drive-thru with clear instructions.
• Direct traffic flow to keep queues moving and parking lanes clear.
• Communicate drive-thru updates to leadership and guests, especially when capacity is reached.

Job description

Drive-Thru Traffic Director Job

The role of a Traffic Director is to help the overall Restaurant by graciously and quickly inviting and welcoming each and every guest into our Drive Thru queue. They are the first team member each guest will see and we want this greeting to be warm, hospitable and with urgency. Our vision of the drive through is to be fast but never rushed, and every other team member and system in our business is dependent on these people queuing quickly and evening into our drive thru lanes. Sometimes pulling into our parking lot seeing the multiple lanes, it can be confusing for our guests to know best where to go. The Traffic Director is responsible to communicate with clarity where to go, to ease the burden from our guests, and set the team up for the most success. Your role is to ensure that we do not at any point in time have a car that hangs over and or blocks any part of the sidewalk, or queues out onto State St.

Pay:

$20-$22

Schedule:

• Afternoon/Evening position: up to 6 days a week (Sundays off)
• Work hours: Afternoons/Evenings
• Additional hours may be scheduled based on business needs

Responsibilities:

• Engage Guests with Hospitality: Greet every guest with a smile, eye contact, and a warm wave. Use Chick-fil-A’s hospitality standards, including the Core 4: Make Eye Contact, Share a Smile, Speak with a Friendly Tone, and Always Say "My Pleasure."
• Efficient Traffic Directing: Maximize drive-thru efficiency by guiding cars to pull forward tightly, ensuring more vehicles can enter and keeping the line moving smoothly. Distribute cars evenly to maintain steady traffic flow and prevent bottlenecks, while keeping the drive-thru clear and accessible for incoming vehicles.
• Effective Communicate: The Drive-Thru Director keeps the leadership informed of all the drive-thru updates. They are also responsible to communicate clearly with guests if the drive-thru reaches capacity, directing them to return at a later time when necessary.

Join our team and enjoy benefits such as

• Free Meals on shift
• Sick time off
• Scholarship opportunities
• 401k matching
• employee discounts
• paid training

This role will not only enhance your customer service skills but also provide you with valuable experience in a dynamic and caring work environment.

Working at a Chick-fil-A® Santa Barbara restaurant is more than a job – it’s an opportunity for teamwork and leadership development in a positive, people-focused environment. Our Chick-fil-A restaurant is locally owned and operated by an independent, franchised Operator who invest in the future of the Team Members
at Chick-fil-A Santa Barbara. Our Operator, Travis Collins, strives to create a place where team members feel like family and have an opportunity to flourish.