Traffic Coordinator

Dcg One; Seattle (WA); On-site; USD 60,000 - 85,000; Full time

Benefits offered by this job

Paid Time Off

Life/AD&D Insurance

401(k) with matching

FSA, HSA

9 Paid Holidays

Job summary

DCG ONE, based in Seattle, is seeking a Traffic Coordinator to support agency-wide resource planning and work prioritization across Creative Services and related teams. You will help ensure the right internal teams, vendors, and freelancers align to priorities at the right time, while maintaining visibility into active and upcoming work.

You will partner with Service Operations, Project Managers, and department leaders to optimize intake, routing, and capacity reporting, enabling leadership to

Qualifications

• Two to four years of experience in traffic coordination, resource coordination, creative operations, agency operations, marketing operations, workforce planning, or related operational support role.
• Experience supporting resource planning, prioritization, capacity visibility, or work routing in a creative agency, marketing department, production environment, or client services organization is preferred.
• Familiarity with workflow, resourcing, or project management tools such as Asana, Workfront, Monday.com, Wrike, Jira, Azure DevOps, or similar platforms.
• Ability to assess competing priorities across multiple teams and help support resourcing recommendations.
• Working knowledge of creative development, digital marketing, print production, web development, customer experience, or related agency workflows preferred.
• Strong written and oral communication skills with the ability to clarify needs, surface constraints, and communicate resource considerations across teams.

Responsibilities

• Maintain agency-wide visibility into active, upcoming, and proposed work across internal teams, vendors, and freelance partners.
• Support resource planning by helping align work to the appropriate team members based on capacity, skill set, availability, business priority, and timing.
• Identify potential resource gaps, over-allocation, bottlenecks, or priority conflicts and elevate concerns to Service Operations, PMO, and department leadership.
• Support project intake by reviewing incoming work for resource needs, timing considerations, required skill sets, and potential impacts to existing priorities.
• Partner with Account Managers, Project Managers, and department leads to determine appropriate routing of new work.
• Flag intake gaps, unclear requests, or resourcing concerns that may impact the ability to staff work effectively.
• Support PMO standards, workflow processes, and operational best practices that improve how work is prioritized, routed, and resourced.
• Contribute to process improvement efforts related to intake, prioritization, capacity planning, and resource visibility.
• Help maintain high-level workload and capacity reporting for agency leadership.
• Serve as a resource coordination point for internal stakeholders seeking visibility into team capacity and work prioritization.
• Communicate clearly with Service Operations, Project and Account Management, department leads, and agency leadership regarding resource availability, competing priorities, and capacity concerns.
• Partner with internal teams, vendors, and freelancers to align staffing when additional or specialized support is needed.

Skills

Traffic coordination

Resource planning

Agency operations

Communication

Organization

Time management

Problem solving

Presentation skills

Education

Associate's or Bachelor's degree in Business/Communications/Marketing/Project Management

Tools

Asana

Workfront

Monday.com

Wrike

Jira

Azure DevOps

Job description

DCG ONE is one of the largest privately held marketing service providers in the country. Based in Seattle, with locations in NYC and Maryland, we help companies deliver their brand worldwide through creative, print, and fulfillment services.

ABOUT THE ROLE

The Traffic Coordinator supports agency-wide resource planning and work prioritization across Creative Services and related agency teams. This role maintains visibility into active, upcoming, and proposed work to help ensure the right internal team members, vendors, and freelance partners are aligned to the right priorities at the right time. The Traffic Coordinator keeps a high-level pulse on all creative work to support effective resource allocation, identify capacity concerns, and help leadership make informed decisions when priorities shift or team adjustments are needed.

The role partners closely with Service Operations, Project Managers, department leaders, and agency leadership to support project intake, workflow visibility, resource planning, and process improvement. Success in this role requires strong organization, clear communication, attention to detail, and the ability to balance competing needs across multiple teams and workstreams.

BENEFITS

• Paid Time Off
• Life/AD&D Insurance
• 401(k) with matching
• FSA, HSA
• 9 Paid Holidays

RESPONSIBILITIES

Traffic & Resource Coordination

• Maintain agency-wide visibility into active, upcoming, and proposed work across internal teams, vendors, and freelance partners.
• Support resource planning by helping align work to the appropriate team members based on capacity, skill set, availability, business priority, and timing.
• Identify potential resource gaps, over-allocation, bottlenecks, or priority conflicts and elevate concerns to Service Operations, PMO, and department leadership.

Project Intake & Work Routing

• Support project intake by reviewing incoming work for resource needs, timing considerations, required skill sets, and potential impacts to existing priorities.
• Partner with Account Managers, Project Managers, and department leads to determine appropriate routing of new work.
• Flag intake gaps, unclear requests, or resourcing concerns that may impact the ability to staff work effectively.

PMO & Workflow Support

• Support PMO standards, workflow processes, and operational best practices that improve how work is prioritized, routed, and resourced.
• Contribute to process improvement efforts related to intake, prioritization, capacity planning, and resource visibility.
• Help maintain high-level workload and capacity reporting for agency leadership.

Cross-Functional Communication

• Serve as a resource coordination point for internal stakeholders seeking visibility into team capacity and work prioritization.
• Communicate clearly with Service Operations, Project and Account Management, department leads, and agency leadership regarding resource availability, competing priorities, and capacity concerns.
• Partner with internal teams, vendors, and freelancers to align staffing when additional or specialized support is needed.

QUALIFICATIONS

• Two (2) to four (4) years of experience in traffic coordination, resource coordination, creative operations, agency operations, marketing operations, workforce planning, or related operational support role.
• Experience supporting resource planning, prioritization, capacity visibility, or work routing in a creative agency, marketing department, production environment, or client services organization is preferred.
• Familiarity with workflow, resourcing, or project management tools such as Asana, Workfront, Monday.com, Wrike, Jira, Azure DevOps, or similar platforms.
• Ability to assess competing priorities across multiple teams and help support resourcing recommendations.
• Working knowledge of creative development, digital marketing, print production, web development, customer experience, or related agency workflows preferred.
• Strong written and oral communication skills with the ability to clarify needs, surface constraints, and communicate resource considerations across teams.
• Associate's or bachelor's degree in Business, Communications, Marketing, Project Management, or related field preferred.
• Equivalent combination of education and relevant experience will be considered.

ESSENTIAL ABILITIES

• Strong Organizational Skills
• Initiative and Independence
• Self-Motivation
• Customer/Client Focus
• Attention to Detail
• Time Management
• Written and Oral Communication Skills
• Presentation Skills
• Ability to Motivate and Influence
• Problem Solving/Analytical Skills
• Technical Skills
• Results-driven
• Multi-Tasking and Prioritizing Skills
• Collaboration and Teamwork

OFFICE/CLERICAL PHYSICAL REQUIREMENTS

• Prolonged sitting and extensive data entry and typing
• Minimal lifting of office equipment and supplies
• May be required to frequently lift up to 10 lbs
• Hand dexterity and strength
• Flexibility in work hours may be required

WORK ENVIRONMENT

This position operates in an office setting and may have access to the production floor.

• This role routinely uses standard office equipment such as computers, phones, photocopiers, and filing cabinets.
• While performing the duties of this job, the employee may be exposed to fumes or airborne particles, moving mechanical parts, and vibration. The work environment can be loud.

DCG ONE does not tolerate discrimination of any type and offers equal employment opportunity to all qualified persons without regard to race, color, religion, sex, natural origin, age, disability or medical condition, sexual orientation, marital status, veteran status, or any other considerations made unlawful by Federal, State, or local laws. We believe in providing eligible and qualified employees with opportunities to advance. DCG ONE is an at-will employer.