TRAFFIC COORDINATOR

Dcg One; Seattle (WA); On-site; USD 60,000 - 90,000; Full time

Benefits offered by this job

Paid Time Off

Medical, Dental, Vision

Life/AD&D Insurance

401(k) with matching

Accident Insurance

FSA, HSA

9 Paid Holidays

Monthly Cookie Days

Job summary

DCG ONE, based in Seattle with broader footprint, seeks a Traffic Coordinator to optimize resource planning and work routing across Creative Services. You will partner with Service Operations, PMO, and department leaders to balance priorities and improve intake processes.

Qualified candidates have 2–4 years in traffic/resource roles, strong communication, and familiarity with project tools like Asana, Workfront, or Jira. This on-site role supports agency-wide visibility and process improvements.

Qualifications

• Two to four years of experience in traffic coordination or related operational roles.
• Experience supporting resource planning, prioritization, and capacity visibility in a creative/marketing setting.
• Familiarity with workflow and project management tools listed above.
• Ability to assess competing priorities across multiple teams and advise staffing accordingly.
• Understanding of creative development, digital marketing, or related agency workflows is preferred.
• Strong written and oral communication skills across teams.
• Bachelor's or Associate degree in Business/Communications/Marketing/PM preferred.
• Equivalent combination of education and relevant experience will be considered.

Responsibilities

• Maintain agency-wide visibility into active, upcoming, and proposed work across teams and partners.
• Support resource planning by aligning work to team members based on capacity and priority.
• Identify resource gaps or bottlenecks and escalate to leadership when needed.
• Review incoming work for resource needs and timing considerations.
• Route new work with Account Managers and Project Managers.
• Support PMO standards, workflows, and best practices.
• Help maintain workload and capacity reporting for leadership.
• Communicate capacity and priority considerations to stakeholders clearly.

Skills

Traffic coordination

Resource planning

Communication skills

Organizational skills

Time management

Multi-tasking

Collaboration

Problem solving

Education

Bachelor's degree preferred

Associate's degree preferred

Tools

Asana

Workfront

Monday.com

Wrike

Jira

Azure DevOps

Job description

About The Role

DCG ONE is one of the largest privately held marketing service providers in the country. Based in Seattle, with locations in NYC and Maryland, we help companies deliver their brand worldwide through creative, print, and fulfillment services. The Traffic Coordinator supports agency-wide resource planning and work prioritization across Creative Services and related agency teams. This role maintains visibility into active, upcoming, and proposed work to help ensure the right internal team members, vendors, and freelance partners are aligned to the right priorities at the right time. The Traffic Coordinator keeps a high-level pulse on all creative work to support effective resource allocation, identify capacity concerns, and help leadership make informed decisions when priorities shift or team adjustments are needed.

The role partners closely with Service Operations, Project Managers, department leaders, and agency leadership to support project intake, workflow visibility, resource planning, and process improvement. Success in this role requires strong organization, clear communication, attention to detail, and the ability to balance competing needs across multiple teams and workstreams.

Benefits

• Paid Time Off
• Medical, Dental, Vision
• Life/AD&D Insurance
• 401(k) with matching
• Accident Insurance
• FSA, HSA
• 9 Paid Holidays
• Monthly Cookie Days!

Traffic & Resource Coordination

• Maintain agency-wide visibility into active, upcoming, and proposed work across internal teams, vendors, and freelance partners.
• Support resource planning by helping align work to the appropriate team members based on capacity, skill set, availability, business priority, and timing.
• Identify potential resource gaps, over-allocation, bottlenecks, or priority conflicts and elevate concerns to Service Operations, PMO, and department leadership.

Project Intake & Work Routing

• Support project intake by reviewing incoming work for resource needs, timing considerations, required skill sets, and potential impacts to existing priorities.
• Partner with Account Managers, Project Managers, and department leads to determine appropriate routing of new work.
• Flag intake gaps, unclear requests, or resourcing concerns that may impact the ability to staff work effectively.

PMO & Workflow Support

• Support PMO standards, workflow processes, and operational best practices that improve how work is prioritized, routed, and resourced.
• Contribute to process improvement efforts related to intake, prioritization, capacity planning, and resource visibility.
• Help maintain high-level workload and capacity reporting for agency leadership.

Cross-Functional Communication

• Serve as a resource coordination point for internal stakeholders seeking visibility into team capacity and work prioritization.
• Communicate clearly with Service Operations, Project and Account Management, department leads, and agency leadership regarding resource availability, competing priorities, and capacity concerns.
• Partner with internal teams, vendors, and freelancers to align staffing when additional or specialized support is needed.

Qualifications

• Two (2) to four (4) years of experience in traffic coordination, resource coordination, creative operations, agency operations, marketing operations, workforce planning, or related operational support role.
• Experience supporting resource planning, prioritization, capacity visibility, or work routing in a creative agency, marketing department, production environment, or client services organization is preferred.
• Familiarity with workflow, resourcing, or project management tools such as Asana, Workfront, Monday.com, Wrike, Jira, Azure DevOps, or similar platforms.
• Ability to assess competing priorities across multiple teams and help support resourcing recommendations.
• Working knowledge of creative development, digital marketing, print production, web development, customer experience, or related agency workflows preferred.
• Strong written and oral communication skills with the ability to clarify needs, surface constraints, and communicate resource considerations across teams.
• Associate's or bachelor's degree in Business, Communications, Marketing, Project Management, or related field preferred.
• Equivalent combination of education and relevant experience will be considered.

Essential Abilities

• Strong Organizational Skills
• Initiative and Independence
• Self-Motivation
• Customer/Client Focus
• Attention to Detail
• Time Management
• Written and Oral Communication Skills
• Presentation Skills
• Ability to Motivate and Influence
• Problem Solving/Analytical Skills
• Technical Skills
• Results-driven
• Multi-Tasking and Prioritizing Skills
• Collaboration and Teamwork

Physical Requirements

• Prolonged sitting and extensive data entry and typing
• Minimal lifting of office equipment and supplies
• May be required to frequently lift up to 10 lbs
• Hand dexterity and strength
• Flexibility in work hours may be required

WORK ENVIRONMENT

This position operates in an office setting and may have access to the production floor.

• This role routinely uses standard office equipment such as computers, phones, photocopiers, and filing cabinets.
• While performing the duties of this job, the employee may be exposed to fumes or airborne particles, moving mechanical parts, and vibration. The work environment can be loud.

Equal Employment Opportunity & At-Will Employment

DCG ONE does not tolerate discrimination of any type and offers equal employment opportunity to all qualified persons without regard to race, color, religion, sex, natural origin, age, disability or medical condition, sexual orientation, marital status, veteran status, or any other considerations made unlawful by Federal, State, or local laws. We believe in providing eligible and qualified employees with opportunities to advance. DCG ONE is an at-will employer.