Trading Support Specialist — Prediction Markets

Tradeify; United States; A distancia; USD 45.000 - 75.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Medical, dental, vision

401(k) with employer match

Performance bonus

Descripción de la vacante

Slay Markets is seeking a customer support specialist to join our growing team as we launch prediction markets. You’ll be the first point of contact for traders, answering questions via Intercom, email, and tickets, and guiding users through account setup, funding, settlements, and platform navigation.

You’ll work closely with the Head of Support, learn our products hands-on, and own your queue while maintaining high standards of accuracy, speed, and compliance in a fast-paced, fintech

Formación

• Experience in customer service, ideally in financial services, trading, betting, or a similar client-facing setting.
• Working knowledge of sports betting, prediction markets, or event-based trading.
• Strong written communication: replies that are clear, friendly, and correct the first time.
• Hands-on experience with the Intercom help desk, including inboxes, macros, and ticket workflows.
• Strong attention to detail and the ability to stay calm and accurate when ticket volume spikes.
• Knowledge of margin, settlement, and KYC/AML documentation.
• Time at a prop firm, FCM, or introducing broker.
• Good judgment about when to ask for help or escalation.

Responsabilidades

• Handle client questions through Intercom chat, email, and tickets, with clear and accurate written replies.
• Help clients with account setup, verification, funding, withdrawals, and finding their way around the platform.
• Explain how prediction markets work, including contract structure, pricing, settlement, and how outcomes are decided.
• Work through market-specific questions during busy events, such as live sports and major news.
• Troubleshoot platform issues and escalates technical problems to the right internal team.
• Track account changes, document submissions, and compliance questions through to resolution.
• Spot patterns in client questions and pass them to product and operations.
• Keep clean records of every client interaction in Intercom.
• Work with compliance, risk, and operations to keep the client experience smooth

Conocimientos

Customer service

Intercom

Written communication

KYC/AML

Trading knowledge

Escalation management

Herramientas

Intercom

NinjaTrader

Descripción del empleo

Slay Markets is seeking a customer support specialist to join our growing team as we launch prediction markets. You’ll be the first point of contact for traders, answering questions via Intercom, email, and tickets, and guiding users through account setup, funding, settlements, and platform navigation.

You’ll work closely with the Head of Support, learn our products hands-on, and own your queue while maintaining high standards of accuracy, speed, and compliance in a fast-paced, fintech